Examining the effects of malfunctioning personalized services on online users' distrust and behaviors

Decision Support Systems

Volumn 56, Issue 1, 2013, Pages 180-191

  Chau, Patrick Y K ^a   Ho, Shuk Ying ^b   Ho, Kevin K W ^c   Yao, Yihong ^d  

^a UNIVERSITY OF HONG KONG   (Hong Kong)

^b AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

^c UNIVERSITY OF GUAM   (Guam)

^d UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Competence distrust; Experiment; Integrity distrust; Malfunctioning; Web personalization

Indexed keywords

ADVERSE OUTCOMES; COMPETENCE DISTRUST; FIELD EXPERIMENT; INTEGRITY DISTRUST; MALFUNCTIONING; PERSONALIZED SERVICE; PRODUCT RECOMMENDATION; WEB PERSONALIZATION;

DECISION MAKING; ELECTRONIC COMMERCE; EXPERIMENTS;

RESEARCH;

EID: 84889092536     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2013.05.023     Document Type: Article

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