Trust and distrust definitions: One bite at a time

Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)

Volumn 2246, Issue , 2001, Pages 27-54

  McKnight, D Harrison ^a   Chervany Norman, L ^b  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTIFICIAL INTELLIGENCE; COMPUTERS;

DISPOSITION TO TRUSTS; INSTITUTION-BASED TRUSTS; OPERATING CONCEPT; SOCIAL PSYCHOLOGY;

AUTONOMOUS AGENTS;

EID: 84928468012     PISSN: 03029743     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (105)

1. Arrow, K. J.: The Limits of Organization. Norton, New York (1974).
2. Baier, A.: Trust and Antitrust. Ethics 96 (1986) 231-260.
3. Barber, B.: The Logic and Limits of Trust. New Rutgers University Press, Brunswick, NJ, (1983).
4. Barker, J. A.: Discovering the Future: The Business of Paradigms. 3rd edn. ILI Press, St. Paul, MN (1989).
5. Bies, R. J., Tripp, T. M.: Beyond Distrust: "Getting Even" and the Need for Revenge. In: Kramer, R. M., Tyler, T. R. (eds.): Trust in Organizations: Frontiers of Theory and Research, Sage, Thousand Oaks, CA (1996) 246-260.
6. Bigley, G. A., Pearce, J. L.: Straining for Shared Meaning in Organization Science: Problems of Trust and Distrust. Academy of Management Review 23 (1998) 405- 421.
7. Bonoma, T. V.: Conflict, Cooperation, and Trust in Three Power Systems. Behavioral Science 21 (1976) 499-514.
8. Boyle, R., Bonacich, P.: The Development of Trust and Mistrust in Mixed-Motive Games. Sociometry 33 (1970) 123-139.
9. Bromiley, P., Cummings, L. L.: Transactions Costs in Organizations with Trust. In: Bies, R., Sheppard, B., Lewicki, R. (eds.): Research on Negotiations in Organizations, Vol. 5. JAI, Greenwich, CT (1995) 219-247.
10. Carnevale, D. G., Wechsler, B.: Trust in the Public Sector: Individual and Organizational Determinants. Administration & Society 23 (1992) 471-494.
11. Coleman, J. S.: Foundations of Social Theory. Harvard University Press, Cambridge, MA and London (1990).
12. Currall, S. C., Judge, T. A.: Measuring Trust Between Organizational Boundary Role Persons. Organizational Behavior and Human Decision Processes 64 (1995) 151-170.
13. Dasgupta, P.: Trust as a Commodity. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations Blackwell, New York (1988) 47-72.
14. Deutsch, M.: Trust and Suspicion. Journal of Conflict Resolution 2 (1958) 265- 279.
15. Deutsch, M.: The Resolution of Conflict: Constructive and Destructive Processes. Yale University Press, New Haven, CN (1973).
16. Doney, P. M., Cannon, J. P., Mullen, M. R.: Understanding the Influence of National Culture on the Development of Trust. Academy of Management Review 23 (1998) 601-620 .
17. Driver, M. J., Russell, G., Cafferty, T., Allen, R.: Studies of the Social and Psychological Aspects of Verification, Inspection and International Assurance, Technical Report #4.1. Purdue University, Lafayette, IN (1968).
18. Dunn, M. H.: Trust and Political Agency. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations. Blackwell, New York (1988) 73-93.
19. Emerson, R. M.: Power-Dependence Relations. American Sociological Review, 27 (1962) 31-41.
20. Erikson, E. H.: Identity: Youth and Crisis. W. W. Norton, New York (1968).
21. Fishbein, M., Ajzen, I.: Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading, MA (1975).
22. Fox, A.: Beyond Contract: Work, Power and Trust Relations. Faber, London (1974).
23. French, J. R. P., Raven, B.: The Bases of Social Power. In: Cartwright, D. (ed.): Studies in Social Power. Institute for Social Research, Ann Arbor, MI (1959) 150-167.
24. Gabarro, J. J.: The Development of Trust, Influence, and Expectations. In: Athos, A. G., Gabarro, J. J. (eds.): Interpersonal Behavior: Communication and Understanding in Relationships, Prentice-Hall, Englewood Cliffs, NJ (1978) 290-303.
25. Gaines, J. H.: Upward Communication in Industry: An Experiment. Human Relations. 33 (1980) 929-942.
26. Gambetta, D.: Can We Trust Trust? In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations. Blackwell, New York (1988) 213-237.
27. Garfinkel, H.: A Conception of, and Experiments with, "Trust" as a Condition of Stable Concerted Actions. In: Harvey, O. J. (ed.): Motivation and Social Interaction, Ronald Press, New York (1963) 187-238.
28. Gellner, E.: Trust, Cohesion, and the Social Order. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations. Blackwell, New York (1988) 142- 157.
29. Giffin, K.: The Contribution of Studies of Source Credibility to a Theory of Interpersonal Trust in the Communication Process. Psychological Bulletin 68 (1967) 104-120.
30. Golembiewski, R. T., McConkie, M.: The Centrality of Interpersonal Trust in Group Processes. In: Cooper, G. L. (ed.): Theories of Group Processes, John Wiley & Sons, London (1975) 131-185.
31. Good, D.: Individuals, Interpersonal Relations, and Trust. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations Blackwell, New York (1988) 31-48.
32. Granovetter, M.: Economic Action and Social Structure: The Problem of Embeddedness, American Journal of Sociology 91 (1985) 481-510.
33. Hart, P. J., Saunders, C. S.: Themes of Power and Trust in EDI Relationships. In: DeGross, J. I., Bostrom, R. P., Robey, D. (eds.): Proceedings of the Fourteenth International Conference on Information Systems, Vol. 14. Orlando, FL (1993) 383.
34. Holmes, J. G.: Trust and the Appraisal Process in Close Relationships. In: Jones, W. H., Perlman, D. (eds.): Advances in Personal Relationships, Vol. 2. Jessica Kingsley, London (1991) 57-104-.
35. Hosmer, L. T.: Trust: The Connecting Link Between Organizational Theory and Philosophical Ethics. Academy of Management Review 20 (1995) 379-403.
36. Hoy, W. K., Kupersmith, W. J.: The Meaning and Measure of Faculty Trust. Educational and Psychological Research 5 (1985) 1-10.
37. Janis, I. L.: Victims of Groupthink. Houghton Mifflin, Boston (1972).
38. Jensen, M. C., Meckling, W. H.: Theory of the Firm: Managerial Behavior, Agency Costs and Ownership Structure. Journal of Financial Economics, 3 October (1976) 305-360.
39. Johnson-George, C., Swap, W. C.: Measurement of Specific Interpersonal Trust: Construction and Validation of a Scale to Assess Trust in a Specific Other. Journal of Personality and Social Psychology 43 (1982) 1306-1317.
40. Kaplan, A.: The Conduct of Inquiry. Chandler, New York (1964).
41. Kee, H. W., Knox, R. E.: Conceptual and Methodological Considerations in the Study of Trust and Suspicion, Journal of Conflict Resolution 14 (1970) 357-366.
42. Kegan, D. L., Rubenstein, A. H.: Trust, Effectiveness, and Organizational Development: A Field Study in R&D. Journal of Applied Behavioral Science 9 (1973) 495-513.
43. Kelley, H. H.: Common-Sense Psychology and Scientific Psychology. Annual Review of Psychology 43 (1992) 1-23.
44. Kipnis, D.: Trust and Technology. In: Kramer, R. M., Tyler, T. R. (eds.): Trust in Organizations: Frontiers of Theory and Research, Sage, Thousand Oaks, CA (1996) 39-50.
45. Krackhardt, D., Stern, R. N.: Informal Networks and Organizational Crises: Experimental Simulation. Social Psychology Quarterly 51(2) (1988) 123-140.
46. Kramer, R. M.: The Sinister Attribution Error: Paranoid Cognition and Collective Distrust in Organizations. Motivation and Emotion 18 (1994) 199-230.
47. Kuhn, T. S.: The Structure of Scientific Revolutions. University of Chicago Press, Chicago (1962).
48. Lewicki, R. J., Bunker, B. B.: Trust in Relationships: A Model of Trust Development and Decline. In: Bunker, B. B., Rubin, J. Z. (eds.): Conflict, Cooperation and Justice, Jossey-Bass, San Francisco (1995) 133-173.
49. Lewicki, R. J., McAllister, D. J., Bies, R. J.: Trust and Distrust: New Relationships and Realities. Academy of Management Review 23 (1998) 438-458.
50. Lewis, J. D., Weigert, A. J.: Trust as a Social Reality. Social Forces 63 (1985a) 967-985.
51. Lewis, J. D., Weigert, A. J.: Social Atomism, Holism, and Trust. The Sociological Quarterly 26 (1985b) 455-471.
52. Lindskold, S.: Trust Development, the GRIT Proposal, and the Effects of Conciliatory Acts on Conflict and Cooperation. Psychological Bulletin 8 July (1978) 772-793.
53. Loomis, J. L.: Communication, the Development of Trust, and Cooperative Behavior. Human Relations 12 (1959) 305-315.
54. Luhmann, N.: Trust and Power, John Wiley, New York (1979).
55. Luhmann, N.: Familiarity, Confidence, Trust: Problems and Alternatives. In: Gambetta, D. (ed.): Trust: Making and Breaking Cooperative Relations. Blackwell, New York (1988) 94-107.
56. Mancini, P.: Between Trust and Suspicion: How Political Journalists Solve the Dilemma. European Journal of Communication 8 (1993) 33-51.
57. Mayer, R. C., Davis, J. H., Schoorman, F. D.: An Integrative Model of Organizational Trust, Academy of Management Review 20 (1995) 709-734.
58. McAllister, D. J.: Affect- And Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal 38 (1995) 24-59.
59. McGregor, D.: The Professional Manager. McGraw-Hill, New York (1967).
60. McKnight, D. H., Chervany, N. L.: What is Trust? A Conceptual Analysis and an Interdisciplinary Model, in Chung, Michael H. (ed.): Proceedings of the Americas Conference on Information Systems, August 10-13, 2000, Long Beach, California 827-833 (2000).
61. McKnight, D. H., Cummings, L. L., Chervany, N. L.: Trust Formation in New Organizational Relationships. MIS Research Center, Working Paper 96-01, Carlson School of Management, University of Minnesota (ftp://misrc.umn.edu/WorkingPapers/9601.pdf) (1996).
62. McKnight, D. H., Cummings, L. L., Chervany, N. L.: Initial Trust Formation in New Organizational Relationships. Academy of Management Review 23 (1998) 473-490.
63. McKnight, D. H., Sitkin, S. B., Chervany, N. L.: How Familiarity and Social Categorization Affect the Dimensionality of Trusting Beliefs: Two Tests. Unpublished working paper, Florida State University (2001).
64. McLain, D. L., Hackman, B. K.: Trust and Risk Taking in Organizations. Unpublished working paper, Virginia State University (1995).
65. Mellinger, G. D.: Interpersonal Trust as a Factor in Communication. Journal of Abnormal and Social Psychology 52 304-309 (1956).
66. Mishra, A. K.: Organizational Responses to Crisis: The Centrality of Trust. In: Kramer, R. M., Tyler, T. R. (eds.): Trust in Organizations: Frontiers of Theory and Research. Sage, Thousand Oaks, CA (1996) 261-287.
67. Mitchell, S.: The Official Guide to American Attitudes: Who Thinks What About the Issues that Shape Our Lives. New Strategist Publications, Ithaca, NY (1996).
68. Nelson, K. M., Cooprider, J. G.: The Contribution of Shared Knowledge to IS Group Performance. MIS Quarterly 20 (1996) 409-434.
69. O'Reilly, C. A.: The Intentional Distortion of Information in Organizational Communication: A Laboratory and Field Investigation. Human Relations 31 173-193 (1978).
70. Osigweh, C.: Concept Fallibility in Organizational Science, Academy of Management Review 14 (1989) 579-594.
71. Ouchi, W. G.: Theory Z: How American Business Can Meet the Japanese Challenge. Addison-Wesley, Reading, MA (1981).
72. Rempel, J. K., Holmes, J. G., Zanna, M. P.: Trust in Close Relationships, Journal of Personality and Social Psychology 49 (1985) 95-112.
73. Riker, W. H.: The Nature of Trust. In: Tedeschi, J. T. (ed.): Perspectives on Social Power. Aldine Publishing Company, Chicago (1971) 63-81.
74. Ring, P. S., Van de Ven, A. H.: Developmental Processes of Cooperative Interorganizational Relationships. Academy of Management Review 19 (1994) 90-118.
75. Roberts, K. H., O'Reilly, C. A.: Measuring Organizational Communication. Journal of Applied Psychology, 59 (1974) 321-326.
76. Rosenberg, M.: Occupations and Values. Free Press, Glencoe, IL (1957).
77. Rotter, J. B.: A New Scale for the Measurement of Interpersonal Trust. Journal of Personality 35 (1967) 651-665.
78. Rotter, J. B.: Generalized Expectancies for Interpersonal Trust. American Psychologist 26 (1971) 443-452.
79. Rotter, J. B.: Interpersonal Trust, Trustworthiness, and Gullibility. American Psychologist, 35 (1980) 1-7.
80. Rousseau, D. M., Sitkin, S. B., Burt, R. S., Camerer, C.: Not so Different after All: A Cross-Discipline View of Trust. Academy of Management Review 23 (1998) 393-404.
81. Rubin, Z.: Liking and Loving: An Invitation to Social Psychology. Holt, Rinehart and Winston, New York (1973).
82. Sagasti, F. R., Mitroff, I. I.: Operations Research from the Viewpoint of General Systems Theory. OMEGA, 1 (1973) 695-709.
83. Sato, K: Trust and Group Size in a Social Dilemma. Japanese Psychological Research, 30 88-93 (1988).
84. Scanzoni, J.: Social Exchange and Behavioral Interdependence. In: Burgess, R. L., Huston, T. L. (eds.): Social Exchange in Developing Relationships, Academic Press, New York (1979) 61-98.
85. Schwab, D. P.: Construct Validity in Organizational Behavior. In: Staw, B. M., Cummings, L. L. (eds.): Research in Organizational Behavior, Vol. 2. JAI Press, Greenwich, CN (1980) 3-43.
86. Shapiro, S P.: The Social Control of Impersonal Trust. American Journal of Sociology 93 (1987) 623-658.
87. Sheppard, B. H., Tuchinsky, M.: Interfirm Relationships: A Grammar of Pairs. In: Staw, B. M. and Cummings, L. L. (eds.): Research in Organizational Behavior, Vol. 18. JAI Press, Greenwich, CN (1996) 331-373.
88. Shapiro, D. L., Sheppard, B. H., Cheraskin, L.: Business on a Handshake. Negotiation Journal, 8 (1992) 365-377.
89. Sitkin, S. B., Bies, R. J. (eds.): The Legalistic Organization. Sage, Thousand Oaks, CA (1994).
90. Sitkin, S. B., Roth, N. L.: Explaining the Limited Effectiveness of Legalistic "Remedies" for Trust/Distrust. Organization Science 4 (1993) 367-392.
91. Solomon, L.: The Influence of Some Types of Power Relationships and Game Strategies Upon the Development of Interpersonal Trust. Journal of Abnormal and Social Psychology 61 (1960) 223-230.
92. Starbuck, W. H., Milliken, F. J.: Challenger: Fine-tuning the Odds until Something Breaks. Journal of Management Studies 25 (1988) 319-340.
93. Taylor, R. G.: The Role of Trust in Labor-Management Relations. Organization Development Journal summer, (1989) 85-89.
94. Tiryakian, E. A.: Typologies. In: Sills, D. L. (ed.): International Encyclopedia of the Social Science, Vol. 16. The Macmillan Company & The Free Press (1968) 177-186.
95. Van de Ven, A. H.: Nothing is Quite so Practical as a Good Theory. Academy of Management Review 14 (1989) 486-489.
96. Van Dyne, L., Vandewalle, D., Kostova, T., Latham, M. E., Cummings, L. L.: Collectivism, Propensity to Trust and Self-Esteem as Predictors of Organizational Citizenship in a Non-Work Setting. Journal of Organizational Behavior 21 (2000) 3-23.
97. Walton, R. E.: Social and Psychological Aspects of Verification, Inspection, and International Assurance, Technical Report 1. Purdue University, Lafayette (1968).
98. Webb, E. J.: Trust and Crisis. In: Kramer, R. M., Tyler, T. R. (eds.): Trust in Organizations: Frontiers of Theory and Research. Sage, Thousand Oaks, CA (1996) 288-301.
99. Williamson, O. E.: Markets and Hierarchies: Analysis and Antitrust Implications. Free Press, New York (1975).
100. Williamson, O. E.: Calculativeness, Trust, and Economic Organization. Journal of Law and Economics 34 (1993) 453-502.
101. Worchel, P.: Trust and Distrust. In: Austin, W. G., Worchel, S. (eds.): The Social Psychology of Intergroup Relations. Wadsworth, Belmont, CA (1979) 174-187.
102. Wrightsman, L. S.: Interpersonal Trust and Attitudes toward Human Nature. In: Robinson, J. P., Shaver, P. R., Wrightsman, L. S. (eds.): Measures of Personality and Social Psychological Attitudes: Vol 1. Measures of Social Psychological Attitudes, Academic Press, San Diego, CA (1991) 373-412.
103. Yamagishi, T., Yamagishi, M.: Trust and Commitment in the United States and Japan. Motivation and Emotion 18 (1994) 129-166.
104. Zand, D. E.: Trust and Managerial Problem Solving. Administrative Science Quarterly 17 (1972) 229-239.
105. Zucker, L. G.: Production of Trust: Institutional Sources of Economic Structure, 1840-1920. In Staw, B. M., Cummings, L. L. (eds.): Research in Organizational Behavior, Vol. 6. JAI Press, Greenwich, CN (1986) 53-111.