A two-process view of trust and distrust building in recommendation agents: A process-tracing study

Journal of the Association for Information Systems

Volumn 9, Issue 12, 2008, Pages 727-747

  Komiak, Sherrie Y X ^a   Benbasat, Izak ^b  

^a MEMORIAL UNIVERSITY OF NEWFOUNDLAND   (Canada)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Distrust; Process tracing; Protocol analysis; Recommendation agents; Trust building

Indexed keywords

INTELLIGENT AGENTS;

BUILDING PROCESS; COMPLEX RELATIONSHIPS; DISTRUST; PROCESS THEORY; PROCESS TRACING; PROCESS-VIEW; PROTOCOL ANALYZE; RECOMMENDATION AGENTS; TRUST BUILDING; TRUST BUILDING PROCESS;

BUILDINGS;

EID: 77951748838     PISSN: 15583457     EISSN: 15369323     Source Type: Journal    
DOI: 10.17705/1jais.00180     Document Type: Article

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