Mapping service quality in the tourism industry

Managing Service Quality: An International Journal

Volumn 13, Issue 5, 2003, Pages 412-422

  Atilgan, Eda ^a   Akinci, Serkan ^a   Aksoy, Safak ^a  

^a AKDENIZ UNIVERSITY   (Turkey)

Author keywords

Perceptual mapping; Service quality assurance; SERVQUAL; Tourism

Indexed keywords

EID: 84986078019     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310495877     Document Type: Article

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