Performance evaluation and risk analysis of online banking service

Kybernetes

Volumn 39, Issue 5, 2010, Pages 723-734

  Wu, Dexiang ^a,b   Wu, Desheng Dash ^b,c  

^a UNIVERSITY OF SCIENCE AND TECHNOLOGY OF CHINA   (China)

^b UNIVERSITY OF TORONTO   (Canada)

^c REYKJAVIK UNIVERSITY   (Iceland)

Author keywords

Customer services quality; Cybernetics; Mathematical analysis; Performance appraisal; Risk analysis; Virtual banking

Indexed keywords

CYBERNETICS; DATA ENVELOPMENT ANALYSIS; FINANCE; PRINCIPAL COMPONENT ANALYSIS; RISK ANALYSIS; RISK ASSESSMENT;

CUSTOMER SERVICES QUALITIES; DESIGN/METHODOLOGY/APPROACH; FINANCIAL SERVICE; FINANCIAL VARIABLES; MATHEMATICAL ANALYSIS; ON-LINE BANKING; PERFORMANCE APPRAISAL; VIRTUAL BANKING;

QUALITY CONTROL;

EID: 77954227601     PISSN: 0368492X     EISSN: None     Source Type: Journal    
DOI: 10.1108/03684921011043215     Document Type: Article

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