Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction

Total Quality Management and Business Excellence

Volumn 21, Issue 2, 2010, Pages 205-223

  Jun, Minjoon ^a   Cai, Shaohan ^b  

^a NEW MEXICO STATE UNIVERSITY   (United States)

^b CARLETON UNIVERSITY   (Canada)

Author keywords

Internal customer satisfaction; Internal customer service; Internal customer service quality dimensions; Purchasing service quality

Indexed keywords

EID: 75849125964     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903550095     Document Type: Article

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