An internal customer service quality data envelopment analysis model for bank branches

International Journal of Bank Marketing

Volumn 18, Issue 5, 2000, Pages 246-252

  Soteriou, Andreas C ^a   Stavrinides, Yiannos ^a  

^a UNIVERSITY OF CYPRUS   (Cyprus)

Author keywords

Banks; Customers; DEA; Service quality

Indexed keywords

EID: 84986134478     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320010356799     Document Type: Article

References (23)

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