The importance of usergenerated content: the case of hotels

The TQM Journal

Volumn 22, Issue 2, 2010, Pages 117-128

  Williams, Roger ^a   Van Der Wiele, Ton ^a   Van Iwaarden, Jos ^a   Eldridge, Steve ^b  

^a ERASMUS UNIVERSITY   (Netherlands)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Content management; Hotels; Quality; Worldwide web

Indexed keywords

CONTENT MANAGEMENT; DESIGN/METHODOLOGY/APPROACH; INTERNET USAGE; OBJECTIVE INFORMATION; QUALITY; QUANTITATIVE RESEARCH; SURVEY INSTRUMENTS; USER-GENERATED CONTENT;

HOTELS; KNOWLEDGE ENGINEERING; RESEARCH;

WORLD WIDE WEB;

EID: 78049493220     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731011024246     Document Type: Article

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