To act out, to withdraw, or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity

Human Relations

Volumn 66, Issue 7, 2013, Pages 925-950

  Greenbaum, Rebecca L ^a   Mawritz, Mary Bardes ^b   Mayer, David M ^c   Priesemuth, Manuela ^d  

^a OKLAHOMA STATE UNIVERSITY   (United States)

^b DREXEL UNIVERSITY   (United States)

^c UNIVERSITY OF MICHIGAN   (United States)

^d WILFRID LAURIER UNIVERSITY   (Canada)

Author keywords

abusive supervision; customers; deontic model of justice; deviance; moral identity

Indexed keywords

EID: 84879741186     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726713482992     Document Type: Article

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