Employee Customer Orientation in Context: How the Environment Moderates the Influence of Customer Orientation on Performance Outcomes

Journal of Applied Psychology

Volumn 94, Issue 5, 2009, Pages 1227-1242

  Grizzle, Jerry W ^a   Zablah, Alex R ^b   Brown, Tom J ^b   Mowen, John C ^b   Lee, James M ^c  

^a Physical Sciences Department   (United States)

^b OKLAHOMA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF TAMPA   (United States)

Author keywords

employee customer orientation; multilevel modeling; services marketing and management; synergistic person situation interaction; unit customer orientation climate

Indexed keywords

ARTICLE; ATTITUDE; CATERING SERVICE; CLINICAL TRIAL; COMMERCIAL PHENOMENA; ECONOMICS; FACTORIAL ANALYSIS; HUMAN; HUMAN RELATION; MULTICENTER STUDY; ORGANIZATION; PERSONNEL MANAGEMENT; STATISTICAL MODEL; TASK PERFORMANCE; THEORETICAL MODEL; UNITED STATES;

ATTITUDE; COMMERCE; FACTOR ANALYSIS, STATISTICAL; HUMANS; INTERPERSONAL RELATIONS; MODELS, ECONOMETRIC; MODELS, THEORETICAL; ORGANIZATIONAL CULTURE; PERSONNEL MANAGEMENT; RESTAURANTS; SOUTHWESTERN UNITED STATES; TASK PERFORMANCE AND ANALYSIS;

EID: 69949117318     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0016404     Document Type: Article

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