An Exploratory Study of Foreigners' Perceptions of Encounters With Local Authorities and Service Providers in France and Sweden

Services Marketing Quarterly

Volumn 31, Issue 1, 2009, Pages 27-49

  Hulten, Peter ^a  

^a RENNES SCHOOL OF BUSINESS   (France)

Author keywords

Attributions; Critical incidents; Intercultural service encounters

Indexed keywords

EID: 77951144533     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1080/15332960903408419     Document Type: Article

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