Building an integrated model of future complaint intentions: The case of Taoyuan International Airport

Journal of Air Transport Management

Volumn 14, Issue 2, 2008, Pages 70-74

  Chang, Wei Lung ^a   Liu, Hsiang Te ^b   Wen, Yung Sung ^c   Lin, Tai An ^d  

^a CHINA UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b HSUAN CHUANG UNIVERSITY   (Taiwan)

^c NATIONAL TAIPEI UNIVERSITY   (Taiwan)

^d NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

Author keywords

Complain behavior; Customer satisfaction; Justice; Service quality; Taoyuan International Airport

Indexed keywords

AIR TRANSPORTATION; AIRPORT; BUSINESS SERVICE; EMPIRICAL ANALYSIS; FUTURE PROSPECT; MODELING;

ASIA; EURASIA; FAR EAST; TAIWAN; TAOYUAN;

EID: 41749123241     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2007.11.004     Document Type: Article

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