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Volumn 17, Issue 4, 2011, Pages 224-227

An application of the airport service quality model in South Africa

Author keywords

Airports; Business travellers; Expectations; Leisure travellers; Performance; Service quality; South Africa

Indexed keywords

AIR TRAFFIC CONTROL; AIRPORT; INDUSTRIAL PERFORMANCE; PERCEPTION; SERVICE SECTOR; TRAVEL BEHAVIOR;

EID: 79953047661     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2010.08.001     Document Type: Article
Times cited : (69)

References (2)
  • 1
    • 79953052132 scopus 로고    scopus 로고
    • Airports Company South Africa, Available from, (accessed: 23.04.10.)
    • Airports Company South Africa Airports readying for the world cup Available from, (accessed: 23.04.10.). http://www.acsa.co.za/home.asp%3Fpid%3D94&toolid%3D2&itemid%3D6530.
    • Airports readying for the world cup
  • 2
    • 35648982403 scopus 로고    scopus 로고
    • Passengers' expectations of airport service quality
    • Fodness D., Murray B. Passengers' expectations of airport service quality. Journal of Services Marketing 2007, 21:492-506.
    • (2007) Journal of Services Marketing , vol.21 , pp. 492-506
    • Fodness, D.1    Murray, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.