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Volumn 3, Issue 2, 2011, Pages 146-165

Partitioning service encounters into touchpoints to enhance quality

Author keywords

Airlines; Customer service management; Service encounters; Service quality; Touchpoints

Indexed keywords


EID: 84986047344     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691111146069     Document Type: Article
Times cited : (14)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.