Analyzing changes in hotel customers' expectations by trip mode

International Journal of Hospitality Management

Volumn 34, Issue 1, 2013, Pages 359-371

  Liu, Shaowu ^a   Law, Rob ^b   Rong, Jia ^a   Li, Gang ^a   Hall, John ^c  

^a DEAKIN UNIVERSITY   (Australia)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c DEAKIN UNIVERSITY   (Australia)

Author keywords

Association rule; Contrast analysis; Customer expectation, Sentiment mining; Data mining; EWOM

Indexed keywords

EID: 84878523557     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.11.011     Document Type: Article

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