Improving service quality: Lessons and practice from the hotel sector

Managing Service Quality: An International Journal

Volumn 7, Issue 5, 1997, Pages 224-226

  Eccles, Gavin ^a   Durand, Philip ^a  

^a Business Performance Division of Managing the Service Business (MSB)   (United Kingdom)

Author keywords

Competitive advantage; Hotels; United Kingdom

Indexed keywords

EID: 84993089285     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529710172845     Document Type: Review

References (0)