Understanding multiple family firm identities: An exploration of the communicated identity in official websites

Journal of Family Business Strategy

Volumn 4, Issue 1, 2013, Pages 12-21

  Botero, Isabel C ^a   Thomas, Jill ^b   Graves, Christopher ^b   Fediuk, Tomasz A ^a  

^a Independent Family Business Research   (United States)

^b UNIVERSITY OF ADELAIDE   (Australia)

Author keywords

Communication strategies; Family firm identity; Family ownership; Multiple family firm identities; Online communication

Indexed keywords

EID: 84875365001     PISSN: 18778585     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jfbs.2012.11.004     Document Type: Article

References (51)

1. Albert S., Whetten D. Organizational identity. Research in organizational behavior 1985, Vol. 7:263-295. JAI Press, Greenwich, CT.
2. Anderson R., Reeb D. Founding family ownership and firm performance: Evidence from the S&P 500. Journal of Finance 2003, 58:1301-1328.
3. Astrachan J.H., Shanker M.C. Family businesses' contribution to the U.S. economy: A closer look. Family Business Review 2003, 16:211-219.
4. Balmer J.M.T., Greyser S.A. Managing the multiple identities of the corporation. California Management Review 2002, 44(3):72-86.
5. Binz C., Schmid J. From family firm identity to family firm brand. Paper presented in the 12th annual IFERA world family business research conference 2012.
6. Blanco C.F., Sarasa R.G., Sanclemente C.O. Effects of visual and textual information in online product presentations: Looking for the best combination in website design. European Journal of Information Systems 2010, 19:668-686.
7. Blombäck, A. (2009). Family business - A secondary brand in corporate brand management. CeFEO working paper series, 2009:1. Jönköping International Business School.
8. Blomback A., Botero I.C. Reputational capital in family firms: Understanding uniqueness from the stakeholder point of view. Handbook of research on family business 2013, Edward Elgar Publishing, Inc., UK. 2nd ed. P.Z. Poutzouris, K.X. Smyrnios, S. Goel (Eds.).
9. Blomback A., Ramirez-Pasillas M. Exploring the logics of family brand identity formation. Corporate Communications: An International Journal 2012, 17(1):7-28.
10. Carrigan M., Buckley J. What is so special about family business? An exploratory study of UK and Irish consumer experiences of family businesses. International Journal of Consumer Studies 2008, 32:656-666.
11. Cheney G. Rethoric in an organizational society: Managing multiple identities 1991, University of South Carolina Press, Columbia.
12. Chrisman J.J., Chua J.H., Sharma P. Trends and directions in the development of strategic management theory of the family firm. Entrepreneurship Theory and Practice 2005, 29(5):555-576.
13. Chua J.H., Chrisman J.J., Sharma P. Defining the family business by behavior. Entrepreneurship Theory and Practice 1999, 2:19-39.
14. Cooper M.J., Upton N., Seaman S. Customer relationship management: A comparative analysis of family and nonfamily business practices. Journal of Small Business Management 2005, 43(3):242-256.
15. Craig J.B., Dibrell C., Davis P.S. Leveraging family-based brand identity to enhance firm competitiveness and performance in family businesses. Journal of Small Business Management 2008, 46(3):351-371.
16. Dyer W.G. Examining the "family effect" on firm performance. Family Business Review 2006, 19(4):253-273.
17. Dyer w.G., Whetten D.A. Family firms and social responsibility: Preliminary evidence from the S&P 500. Entrepreneurship Theory and Practice 2006, 30(6):785-802.
18. Fiol C.M. Revisiting an identity-based view of sustainable competitive advantage. Journal of Organizational Management 2001, 27:691-699.
19. Freeman R.E. Strategic management: A stakeholder approach 1984, Pitman, Boston.
20. Goode M.M.H., Harris L.C. Online behavioral intentions: An empirical investigation of antecedents and moderators. European Journal of Marketing 2007, 41:512-536.
21. Ha H.-Y., Perks H. Effects of consumer perceptions of brand experience on the web: Brand familiarity, satisfaction, and trust. Journal of Consumer Behavior 2005, 4:438-452.
22. Habbershon T.G., Williams M.L. A resource-based framework for assessing the strategic advantages of family firms. Family Business Review 1999, 12(1):1-25.
23. Habbershon T.G., Williams M.L., McMillan I.C. A unified systems perspective of family firm performance. Journal of Business Venturing 2003, 18:451-465.
24. Ibrahim N.A., Angelidis J.P., Parsa F. Strategic management of family firms: Current findings and directions for future research. International Journal of Management 2008, 25(1):95-110.
25. Kashmiri S., Mahajan V. What's in the name? An analysis of strategic behavior of family firms. International Journal of Research in Marketing 2010, 27:271-280.
26. Katz D., Kahn R.L. The social psychology of organizations 1978, John Wiley & Sons, Inc., USA. 2nd ed.
27. Keller K.L. Strategic brand management: Building, measuring and managing brand equity 2008, Pearson Prentice Hall, Upper Saddle River, NJ. 3rd ed.
28. Kellermanns F.W., Eddleston K.A. Family perspective on when conflict benefits family firm performance. Journal of Business Research 2007, 60:1048-1057.
29. Krappe A., Goutas L., von Schlippe A. The "family business brand": An enquiry into the construction of image of family businesses. Journal of Family Business Management 2011, 1(1):37-46.
30. Klein S.S., Astrachan J.H., Smyrnios K.X. The F-Pec scale of family influence: Construct validation, and further implications for theory. Entrepreneurship Theory and Practice 2005, 29(3):321-339.
31. Laroche M., Yang Z., McDougall G.H.G., Bergeron J. Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences. Journal of Retailing 2005, 81:251-267.
32. Litchfield S.R. Exploring customer perceptions regarding products, services and job opportunities of "family-owned businesses" Paper presented at the 8th annual ifera conference 2008.
33. Lewicki R.J., Bunker B.B. Developing and maintaining trust in work relationships. Trust in organizations: Frontiers of theory and research 1996, 114-139. Sage Publications, Inc., Thousand Oaks, CA. R.M. Kramer, T.R. Tyler (Eds.).
34. McGuire W.J. Theoretical foundations of campaigns. Public Communication Campaigns 1989, 43-65. Sage, Newbury Park, CA. 2nd ed. R.E. Rice, C.K. Atkin (Eds.).
35. Memilli E., Eddleston K.A., Zellweger T.M., Kellermanns F.W., Barnett T. Building on the past: Entrepreneurial risk taking and image in family firms. Entrepreneurship and family business 2010, Vol. 12:3-29. Emerald Group Publishing Limited, Bingley, UK.
36. Micelotta E.R., Raynard M. Concealing or revealing the family? Corporate brand identity strategies in family firms. Family Business Review 2011, 24(3):197-216.
37. O'Keefe D.J. Persuasion: Theory and research 2002, Sage, Thousand Oaks, CA. 2nd ed.
38. O'Keefe D.J. Message properties, mediating states, and manipulation checks: Claims, evidence and data analysis in experimental persuasive message effects research. Communication Theory 2003, 13(3):251-274.
39. Okoroafo S.C., Koh A. The impact of marketing activities of family owned businesses on consumer purchase intentions. International Journal of Business and Management 2009, 4(10):3-13.
40. Orth U.R., Green M.T. Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction. Journal of Retailing and Consumer Services 2009, 16:248-259.
41. Pratt M.G., Foreman P.O. Classifying managerial responses to multiple organizational identities. Academy of Management Review 2000, 25(1):18-42.
42. Presas P., Muñoz D., Guia J. Branding familiness in tourism family firms. Journal of Brand Management 2011, 18(4/5):274-284.
43. Scott S.G., Lane V.R. A stakeholder approach to organizational identity. Academy of Management Review 2000, 25(1):43-62.
44. Smit, W., & Binz, C. (2011). Family firm status as a branding signal: On the strength and consistency of signaling family involvement in corporate branding strategies. IMD working paper.
45. Sudaramurthy C., Kreiner G.E. Governing by managing identity boundaries: The case of family business. Entrepreneurship Theory and Practice 2008, 32(3):415-436.
46. Verhagen T., van Dolen W. Online purchase intentions: A multi-channel store image perspective. Information & Management 2008, 46:77-82.
47. Verhagen T., Boter J., Adelaar T. The effect of product type on consumer preferences for website content elements: An empirical study. Journal of Computer Mediated Communication 2010, 16:139-170.
48. Ward M.R., Lee M.J. Internet shopping, consumer search, and product branding. Journal of Product and Brand Management 2000, 9:6-20.
49. Westhead P., Howorth C. Ownership and management issues associated with family firm performance and company objectives. Family Business Review 2006, 19(4):301-316.
50. Whetten D.A. Albert and Whetten revisited: Strengthening the concept of organizational identity. Journal of Management Inquiry 2006, 15(3):219-234.
51. Zellweger T.M., Eddleston K.A., Kellermanns F.W. Exploring the concept of familiness: Introducing family firm identity. Journal of Family Business Strategy 2010, 1(1):54-63.