Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction

Journal of Retailing and Consumer Services

Volumn 16, Issue 4, 2009, Pages 248-259

  Orth, Ulrich R ^a   Green, Mark T ^b  

^a UNIVERSITY OF KIEL   (Germany)

^b Family Business Consulting Group   (United States)

Author keywords

Grocery retail; Path analysis; Relationship management

Indexed keywords

BUSINESS; CONSUMPTION BEHAVIOR; MANAGEMENT PRACTICE; RETAILING;

EID: 67349121614     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2008.12.002     Document Type: Article

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