Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry

International Journal of Hospitality Management

Volumn 27, Issue 2, 2008, Pages 179-186

  Raub, Steffen ^a  

^a Ecole Hoteliere Lausanne   (Switzerland)

Author keywords

Bureaucracy; Centralization; Formalization; Hotel industry; Organizational citizenship behavior; Service quality

Indexed keywords

EID: 38949119431     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2007.07.018     Document Type: Article

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