Evaluating leadership, IT quality, and net benefits in an e-government environment

Information and Management

Volumn 45, Issue 3, 2008, Pages 143-152

  Prybutok, Victor R ^a   Zhang, Xiaoni ^b   Ryan, Sherry D ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

^b NORTHERN KENTUCKY UNIVERSITY   (United States)

Author keywords

IT quality; Leadership; Organizational net benefits

Indexed keywords

COST BENEFIT ANALYSIS; MATHEMATICAL MODELS; PUBLIC RELATIONS; QUALITY OF SERVICE; WEBSITES;

ORGANIZATIONAL NET BENEFITS; PUBLIC SERVICE DELIVERY;

INFORMATION SYSTEMS;

EID: 41749099482     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2007.12.004     Document Type: Article

References (35)

1. Agency Group 08, Labor Department Welcomes the Performance Institutes' Assessment of Agency's E-Government Programs FDCH Regulatory Intelligence Database, September 06, 2003.
2. Bailey J.E., and Pearson S.W. Development of a tool for measuring and analyzing computer user satisfaction. Management Science 29 5 (1983) 530-545
3. Barnes S.J., and Vidgen R. Interactive e-government: evaluating the web site of the UK Inland Revenue. Journal of Electronic Commerce in Organizations 2 1 (2004) 42-63
4. S. Capshaw, T.M. Koulopoulos, Knowledge leadership, DM Review Magazine, 1999, http://www.Dmreview.Com/Article_Sub.Cfm?Articleid=20 (Accessed February 3, 2006).
5. Chandler Jr. A.D. Strategy and Structure (1962), MIT Press, Cambridge, MA
6. Chin W.W. Issues and opinion on structural equation modeling. MIS Quarterly 22 1 (1998) 7-16
7. H. Chong, IS-MBNQA: a new framework for the relationship between information systems and organizational quality, Ph.D. Thesis, Department of Information Technology and Decision Science, University of North Texas, 1998 (Dissertation).
8. de Jong M., and Lentz L. Scenario evaluation of municipal web sites: development and use of an expert-focused evaluation tool. Government Information Quarterly 23 2 (2006) 191-206
9. DeLone W.H., and McLean E.R. Information systems success: the quest for the dependent variable. Information Systems Research 3 1 (1992) 60-95
10. DeLone W.H., and McLean E.R. The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems 19 4 (2003) 9-30
11. DeLone W.H., and McLean E.R. Measuring e-commerce success: applying the DeLone & McLean information systems success model. International Journal of Electronic Commerce 9 1 (2004) 31-47
12. Doll W.J., and Torkzadeh J.G. The measurement of end-user computing satisfaction. MIS Quarterly 12 (1998) 259-273
13. Flynn B.B., and Saladin B. Further evidence on the validity of the theoretical models underlying the Baldrige criteria. Journal of Operations Management 19 (2001) 617-652
14. Fornell C., and Larker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 (1981) 39-50
15. Gilbert D., Balestrini P., and Littleboy D. Barriers and benefits in the adoption of e-government. International Journal of Public Sector Management 17 4 (2004) 286-301
16. Irani Z., Love P.E.D., Elliman T., Jones S., and Themistocleous M. Evaluating e-government: learning from the experiences of two UK local authorities. Information Systems Journal 15 1 (2005) 61-82
17. Kettinger W.J., and Lee C.C. Perceived service quality and user satisfaction with the information services function. Decision Sciences 25 5/6 (1994) 737-766
18. Kim S., and Kim D. South Korean public officials' perceptions of values, failure, and consequences of failure in e-government leadership. Public Performance & Management Review 26 4 (2003) 360-375
19. Luling D. Taking it online: anyway, anyplace, anytime. Tennessee, The Journal of Government Financial Management 50 2 (2001) 42-46
20. Magal S.R. A model for evaluating information center success. Journal of Management Information Systems 8 1 (1991) 91-106
21. Marcoulides G.A., and Saunders C. PLS: a silver bullet?. MIS Quarterly 30 2 (2006) iii-x
22. Mason R.O. Measuring information output: a communication system's approach. Information & Management 1 5 (1978) 219-234
23. Moon M.J., and Norris D.F. Does managerial orientation matter? The adoption of reinventing government and e-government at the municipal level. Information Systems Journal 15 1 (2005) 43-60
24. NAW: National Assembly for Wales, Guidance To Local Authorities on Implementing E-Government Statements, National Assembly for Wales, Cardiff, UK, 2002.
25. NIST: National Institute of Standards and Technology, Malcolm Baldrige National Quality Awards Performance Excellence, Gaithersburg, MD, 2006.
26. Nickerson J.A., and Zenger T.R. Knowledge-based theory of the firm-the problem-solving perspective. Organization Science 15 6 (2004) 617-632
27. Pannirselvam G.P., Siferd S.P., and Ruch W.A. Validation of the Arizona governor's quality award criteria: a test of the Baldrige criteria. Journal of Operations Management 16 5 (1998) 529-550
28. Prajogo D.I. The comparative analysis of TQM practices and quality performance between manufacturing and service organizations. International Journal of Service Industry Management 16 3 (2005) 217-228
29. Prybutok V.R., and Spink A. Transformation of a health care information system: a self-assessment survey. IEEE Transactions on Engineering Management 46 3 (1999) 299-310
30. Rai A., Lang S.S., and Welker R.B. Assessing the validity of IS Success models: an empirical test and theoretical analysis. Information Systems Research 13 1 (2002) 50-69
31. Saeed K.A., Grover V., and Hwang Y. The relationship of e-commerce competence to customer value and firm performance: an empirical investigation. Journal of Management Information Systems 22 1 (2005) 223-256
32. Schildt K.A., Beaumaster S., and Bailey S. Organization antecedents of successful IT management. Proceedings of the 39th Hawaii International Conference on System Sciences. Hawaii, USA (2006)
33. Seddon P., and Kiew M. A partial test and development of the DeLone and McLean model of IS Success. In: Degross J.I., Huff S.I., and Munro Mc (Eds). Proceedings of the 15th International Conference on Information Systems. Vancouver, BC, Canada (1994) 99-110
34. Teng J.C., and Calhoun K.J. Organizational computing as a facilitator of operational and managerial decision making: an exploratory study of managers' perceptions. Decision Sciences 27 4 (1996) 673-700
35. Teo T., and Wong P.K. An empirical study of the performance impact of computerization in the retail industry. Omega 26 5 (1998) 611-621