Re-conceptualizing information system success: The IS-impact measurement model

Journal of the Association for Information Systems

Volumn 9, Issue 7, 2008, Pages 377-408

  Gable, Guy G ^a   Sedera, Darshana ^a   Chan, Taizan ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Analytic theory; Enterprise system; Formative construct validation; Information system success; IS Impact; Longitudinal research; Measurement index; Measurement model; Nomological net; Questionnaire survey

Indexed keywords

BENCHMARKING; INFORMATION SYSTEMS; INFORMATION USE; SPECIFICATIONS;

ANALYTIC THEORY; ENTERPRISE SYSTEM; FORMATIVE CONSTRUCT VALIDATION; FORMATIVE CONSTRUCTS; INFORMATION SYSTEMS IMPACTS; INFORMATION SYSTEMS SUCCESS; LONGITUDINAL RESEARCH; MEASUREMENT INDEX; MEASUREMENT MODEL; NOMOLOGICAL NET; QUESTIONNAIRE SURVEYS;

SURVEYS;

EID: 57149105774     PISSN: 15583457     EISSN: 15369323     Source Type: Journal    
DOI: 10.17705/1jais.00164     Document Type: Article

References (99)

1. Agarwal, R. and H. C. Lucas (2005) "The information systems identity crisis: focusing on high-visibility and high-impact research," MIS Quarterly (29) 3, pp. 381-398.
2. Allen, T. J. and M. S. Scott Morton (1994) Information Technology And The Corporation Of The 1990's. New York: Oxford University Press.
3. Anderson, E. W. and M. W. Sullivan (1993) "The Antecedents and Consequences of Customer Satisfaction for Firms " Marketing Science (12) 2, pp. 125-143.
4. Anderson, J. C. and D. W. Gerbing (1982) "Some Methods For Respecifying Measurement Models To Obtain Unidimensional Construct Measurement," Journal of Marketing Research (19) 4, pp. 453-460.
5. Anthony, R. N. (1965) Planning and Control Systems: A Framework For Analysis. Boston: Harvard University.
6. Bagozzi, R. (1994) "Structural equation models in Marketing Research: Basic Principals," in R. Bagozzi (Ed.) Principals in Marketing Oxford: Blackwell, pp. 317-385.
7. Bagozzi, R. and C. Fornell (1982) "Theoretical Concepts Measurements, and Meaning," in C. Fornell (Ed.) A Second Generation of Multi-variate Analysis, New York pp. 24-38.
8. Bagozzi, R. P. and L. W. Phillips (1982) "Representing And Testing Organizational Theories: A Holistic Construal," Administrative Science Quarterly (27) 3, pp. 459-489.
9. Bailey, J. E. and S. W. Pearson (1983) "Development Of A Tool For Measuring And Analyzing Computer User Satisfaction," Management Science (29) 5, pp. 530-545.
10. Ballantine, J., M. Bonner, M. Levy, A. Martin et al. (1996) "The 3-D Model Of Information Systems Success: The Search For The Dependent Variable Continues," Information Resources Management Journal (9) 4, pp. 5-14.
11. Barki, H. and J. Hartwick (1989) "Rethinking The Concept Of User Involvement," MIS Quarterly (13) 1, pp. 52-63.
12. Barki, H. and S. L. Huff (1985) "Change, Attitude To Change, And Decision Support System Success," Information & Management (9) 5, pp. 261-268.
13. Baroudi, J. J. and W. J. Orlikowski (1988) "A Short-Form Measure Of User Information Satisfaction: A Psychometric Evaluation And Notes On Use," Journal of Management Information Systems (4) 4, pp. 44-59.
14. Bearden, W. O., S. Sharma, and J. E. Teel (1982) "Sample Size Effects Upon Chi-Square And Other Statistics Used In Evaluating Causal Models," Journal of Marketing Research (19) pp. 425-430.
15. Benbasat, I. and R. W. Zmud (2003) "The Identity Crisis Within The IS Discipline: Defining And Communicating The Discipline's Core Properties," MIS Quarterly (27) 2, pp. 183-194.
16. Bentler, P. M. and C. Chou (1987) "Practical Issues In Structural Modeling," Sociological Methods and Research (16) pp. 78-117.
17. Bollen, K. A. (1989) Structural Equations With Latent Variables. New York: Wiley.
18. Bonner, M. (1995) "Delone And Mclean's Model For Judging Information Systems Success - A Retrospective Application In Manufacturing." Proceedings of the European Conference on IT Investment Evaluation, Henley Management College, UK, 1995, pp. 218-227.
19. Boosma, A. (1982) "The Robustness Of LISREL Against Small Sample Sizes In Factor Analysis Models," in K. Joreskog and H. Wold (Eds.) Systems Under Indirect Observation: Causality, Structure And Prediction, Amsterdam: North Holland, pp. 149-173.
20. Brady, M.K. and J.J. Cronin (2001) "Some new thoughts on conceptualizing perceived service quality: a hierarchical approach", Journal of Marketing, (65) 3, pp. 34-49.
21. Brady, M. K., G. A. Knight, J. J. J. Cronin, G. T. M. Hult et al. (2005) "Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models " Journal of Retailing (81) 3, pp. 215-230
22. Brynjolfsson, E. (1993) "The Productivity Paradox Of Information Technology," Communications of the ACM (36) 12, pp. 67-77.
23. Burton-Jones, A. and M. J. Gallivan (2007) "Toward a deeper understanding of system usage in organizations: a multilevel perspective," MIS Quarterly (31) 4, pp. 657-679.
24. Burton-Jones, A. and D. W. Straub (2006) "Reconceptualizing System Usage: An Approach and Empirical Test," Information Systems Research (17) 3, pp. 228-246.
25. Cameron, K. S. and D. A. Whetten (1983) "Some Conclusions About Organizational Effectiveness," in Organizational Effectiveness: A Comparison Of Multiple Models, New York: Academic Press, pp. 261-277.
26. Chandler, J. (1982) "A Multiple Criteria Approach For Evaluating Information Systems," MIS Quarterly (6) 1, pp. 61-74.
27. Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.) Hillsdale, NJ: Lawrence Erlbaum Associates.
28. Cohen, P., J. Cohen, J. Teresi, M. Marchi et al. (1990) "Problems in the measurement of latent variablesin structural equations causal models," Applied Psychology Measurement (14), pp. 183-196.
29. Cudeck, R. and M. W. Browne (1983) "Cross Validation of Covariance Structures," Multivariate Behavioral Research (18), pp. 147-167.
30. Davenport, T. H. (1998) "Living with ERP," in CIO Magazine.
31. DeLone, W. H. and E. R. McLean (1992) "Information Systems Success: The Quest For The Dependent Variable," Information Systems Research (3) 1, pp. 60-95.
32. DeLone, W. H. and E. R. McLean. (2002) "Information Systems Success Revisited." Proceedings of the 35th Hawaii International Conference on System Sciences, Big Island, Hawaii, 2002, pp. 238-249.
33. DeLone, W. H. and E. R. McLean (2003) "The Delone And Mclean Model Of Information Systems Success: A Ten Years Update," Journal of Management Information Systems (19) 4, pp. 9-30.
34. Diamantopoulos, A. and J. A. Siguaw (2006) "Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration," British Journal of Management (17) 4.
35. Diamantopoulos, A. and H. M. Winklhofer (2001) "Index Construction with Formative Indicators: An Alternative to Scale Development," Journal of Marketing Research (38) 2, pp. 269.
36. Doll, W. J. and G. Torkzadeh (1988) "The Measurement Of End-User Computing Satisfaction," MIS Quarterly (12) 2, pp. 259-274.
37. Ein-Dor, P. and E. Segev (1978) "Organizational Context And The Success Of Management Information Systems," Management Science (24) 10, pp. 1064-1077.
38. Etezadi-Amoli, J. and A. F. Farhoomand (1991) "On End User Computing Satisfaction," MIS Quarterly (15) 1, pp. 1-4.
39. Fornell, C. and F. Bookstein (1982) "Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory," Journal of Marketing Research (19), pp. 440-452.
40. Gable, G., D. Sedera, and T. Chan. (2003) "Enterprise Systems Success: A Measurement Model." Proceedings of the 24th International Conference on Information Systems, Seattle, Washington, 2003, pp. 576-591.
41. Gable, G. G. (1996) "A Multidimensional Model Of Client Success When Engaging External Consultants," Management Science (42) 8, pp. 1175-1198.
42. Gaski, J. F. and J. R. Nevin (1985) "The differential effects of exercised and unexercised power sources in a marketing channel," Journal of Marketing Research (22), pp. 130-142.
43. Gatian, A. W. (1994) "Is User Satisfaction A Valid Measure Of System Effectiveness," Information and Management, (26) 3, pp. 119-131.
44. Gelderman, M. (1998) "The Relation Between User Satisfaction, Usage Of Information Systems And Performance," Information & Management (34) 1, pp. 11-18.
45. Gregor, S. (2006) "The nature of theory in information systems," MIS Quarterly (30) 3, pp. 611-642.
46. Grönroos, C. (1982) "An Applied Service Marketing Theory," European Journal of Marketing (16) 7, pp. 30-41.
47. Grönroos, C. (2000) Service Management and Marketing. A Customer Relationship Management Approach. Chichester: John Wiley
48. Hauser, R. M. and A. S. Goldberger (1971) "The treatment of unobservable variables in path analysis," in H. L. Costner (Ed.) Sociological Methodology, San Francisco: Jossey-Bass, pp. 81-117.
49. Hawk, S. R. and R. J. Aldag (1990) "Measurement Biases In User Involvement Research," Omega (18) 6, pp. 605-613.
50. Hunton, J. E. and L. Flower (1997) "Information Technology In Accounting: Assessing The Impact On Accountants And Organisations," in, vol. 5 S. C. Sutton (Ed.) Advances In Accounting Information Systems, Greenwich, CT: JAI press, pp. 3-34.
51. Igbaria, M. and M. Tan (1997) "The Consequences Of Information Technology Acceptance On Subsequent Individual Performance," Information and Management, (32) 3, pp. 113-121.
52. Irani, Z. and P. E. D. Love (2000) "The Propagation of Technology Management Taxonomies for Evaluating Investments in Information Systems," Journal of Management Information Systems (17) 3, pp. 161-177.
53. Ishman, M. D. (1996) "Measuring Information Success At The Individual Level In Cross-Culture Environments," Information Resource Management Journal (9) 4, pp. 16-28.
54. Ives, B., M. H. Olson, and J. J. Baroudi (1983) "The Measurement Of User Information Satisfaction," Communications of the ACM (26) 10, pp. 785-793.
55. Ives, B. M. and M. H. Olson (1984) "User Involvement And MIS Success: A Review Of Research," Management Science (30) 5, pp. 586-603.
56. Jarvis, C. B., S. B. MacKenzie, and P. A. Podsakoff (2003) "A critical review of construct indicators and measurement model misspecification in marketing and consumer research," journal of consumer research (30), pp. 199-216.
57. Joreskog, K. G. and A. S. Goldberger (1975) "Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable " Journal of the American Statistical Association (70,) 351 pp. 631-639.
58. Jurison, J. (1996) "The Temporal Nature Of IS Benefits: A Longitudinal Study," Information & Management (30) 2, pp. 75-79.
59. Kaplan, R. S. (1998) "Innovation Action Research: Creating New Management Theory And Practice," Journal of Management Accounting Research (10), pp. 89-118.
60. Kaplan, R. S. and D. P. Norton (1996) The Balanced Scorecard: Translating Strategy Into Action. Boston, Mass: Harvard Business School Press.
61. Kendall, J. E. and K. K. E. (1993) "Metaphors and methodologies: Living beyond the systems machine," MIS Quarterly (17) 2, pp. 149.
62. Kendall, K. E., J. R. Buffington, and J. E. Kendall (1987) "The relationship of organizational subcultures to DSS user satisfaction," Human Systems Management (7) 1, pp. 31-39.
63. Kleinbaum, D. G., L. L. Kupper, K. E. Muller, and A. Nizam (1998) Applied Regression Analysis and Other Multivariate Methods. Belmont, California: Duxbury Press.
64. Krippendorff, K. (1980) Content Analysis: An Introduction To Its Methodology. Beverly Hills, CA: Sage.
65. Lawshe, C. H. (1975) "A Quantitative Approach To Content Validity," Personnel Psychology (28), pp. 563-575.
66. Leidner, D. E. and J. J. Elam (1994) "Executive Information Systems: Their Impact On Executive Decision-Making," Journal of Management Information Systems (10) 3, pp. 139-156.
67. Lin, W. T. and B. B. M. Shao (2000) "Relative Sizes of Information Technology Investments and Productive Efficiency: Their Linkage and Empirical Evidence," Journal of the Association for Information Systems (1) Article 7.
68. Lucas, H. C. (1975) "Performance And The Use Of An Information Systems," Management Science (21) 8, pp. 908-919.
69. Lynn, M. R. (1986) "Determination And Quantification Of Content Validity," Nursing Research (35), pp. 382-385.
70. MacCallum, R. C. and M. W. Browne (1993) "The use of causal indicators in covariance structure models: Some practical issues.," Psychological Bulletin (114), pp. 533-541
71. MacKenzie, K. D. and R. House (1979) "Paradigm Development In The Social Sciences," in R. T. Mowday and R. M. Steers (Eds.) Research In Organizations: Issues And Controversies, Santa Monica, CA: Goodyear Publishing, pp. 22-38.
72. Markus, L. M., S. Axline, D. Petrie, and C. Tanis (2003) "Learning from Adopters' Experiences with ERP: Problems Encountered and Success Achieved," in G. Shanks, P. Seddon, and L. Willcocks (Eds.) Second-Wave Enterprise Resource Planning Systems, Cambridge, UK: Cambridge University Press,.
73. Martin, G. (1979) "What Is The Value Of Investment In Information Systems?," MIS Quarterly (3) 3, pp. 5-34.
74. McGrath, J. E. (1979) "Toward A 'Theory Of Method' For Research On Organizations," in R. T. Mowday and R. M. Steers (Eds.) Research In Organizations: Issues And Controversies, Santa Monica, CA: Goodyear Publishing, pp. 4-21.
75. McKenzie, J. F., M. L. Wood, and J. E. Kotecki (1999) "Establishing Content Validity: Using Qualitative And Quantitative Steps," American Journal of Health Behavior (23) pp. 311-318.
76. Melone, N. P. (1990) "A Theoretical Assessment Of The User-Satisfaction Construct," Management Science (36) 1, pp. 76-91.
77. Melville, N., K. Kraemer, and V. Gurbaxani (2004) "Information Technology and Organizational Performance: An Integrative Model of IT Business Value," MIS Quarterly Review (28) 2, pp.283-322..
78. Myers, B. L., L. A. Kappelman, and V. R. Prybutok (1998) "A Comprehensive Model For Assessing The Quality And Productivity Of The Information Systems Function: Toward A Theory For Information Systems Assessment," in E. J. Garrity and G. L. Sanders (Eds.) Information Systems Success Measurement, Hershey: Idea Group, pp. 94-121.
79. Petter, S., D. Straub, and A. Rai (2007) "Specifying Formative Constructs in Information systems research," MIS Quarterly (31) 4, pp. 623-656.
80. Quinn, R. E. and J. Rohrbaugh (1983) "A Spatial Model Of Effectiveness Criteria: Towards A Competing Values Approach To Organizational Analysis," Management Science (29) 3, pp. 363-377.
81. Saarinen, T. (1996) "An Expanded Instrument For Evaluating Information System Success," Information & Management (31) 2, pp. 103-118.
82. Sabherwal, R., A. Jeyaraj, and C. Chowa (2006) "Information System Success: Individual and Organizational Determinants," Management Science (52) 12, pp. 1849-1864.
83. Scott Morton, M. S. (ed.) (1991) The Corporation Of The 1990s: Information Technology And Organizational Transformation, New York: Oxford University Press.
84. Seddon, P. B. (1997) "A Respecification And Extension Of The DeLone And McLean Model Of IS Success," Information Systems Research (8) 3, pp. 240-253.
85. Seddon, P. B., S. Staples, R. Patnayakuni, and M. Bowtell (1999) "Dimensions Of Information Systems Success," Communications of the AIS (2) 20.
86. Sedera, D. and G. G. Gable. (2004) "A Factor And Structural Equation Analysis Of The Enterprise Systems Success Measurement Model." Proceedings of the 25th International Conference on Information Systems, Washington DC, USA, 2004.
87. Sedera, D. and F. Tan. (2005) "User Satisfaction: a dimension of Enterprise System Success." Ninth Pacific Asia Conference on Information Systems (PACIS 2005), Thailand, 2005.
88. Sedera, D., F. Tan, and S. Dey. (2006) "Identifying and evaluating the importance of multiple stakeholder perspective in measuring ES-success." European Conference on Information Systems, Goteborg, Sweden, 2006.
89. Shang, S. and P. B. Seddon (2002) "Assessing And Managing The Benefits Of Enterprise Systems: The Business Manager's Perspective," Information Systems Journal (12) 4, pp. 271-299.
90. Shin, B. (2003) "An Exploratory Investigation of System Success Factors in Data Warehousing," Journal of the Association for Information Systems (4) Article 6, pp. 141-170.
91. Spreng, R. A. and R. D. Mackoy (1996) "An Empirical Examination of a Model of Perceived Service Quality and Satisfaction," Journal of Retailing (72) 2, pp. 201-214.
92. Tallon, P. P., K. L. Kraemer, and V. Gurbaxani (2000) "Executives' Perceptions Of The Business Value Of Information Technology: A Process-Oriented Approach," Journal of Management Information Systems (16) 4, pp. 145-173.
93. Teo, T. S. and P. K. Wong (1998) "An Empirical Study Of The Performance Impact Of Computerization In The Retail Industry," Omega (26) 5, pp. 611-621.
94. Thatcher, M. E. and J. R. Oliver (2001) "The impact of technology investments on a firm's production efficiency, product quality, and productivity," Journal of Management Information Systems (18) 2, pp. 17-45.
95. Thong, J. Y. L. and C. Yap (1996) "Information Systems Effectiveness: A User Satisfaction Approach," Information Processing and Management (32) 5, pp. 601-610.
96. Tractinsky, N. and S. L. Jarvenpaa (1995) "Information systems design decisions in a global versus domestic context," MIS Quarterly (19) 4, pp. 507-534.
97. Wilcox, J. B., R. D. W. Howell, and E. Breivik (in press) "Questions about formative measurement," Journal of Business Research.
98. Yoon, Y., and T. Guimaraes (1995) "Assessing Expert Systems Impact on Users' Jobs," Journal of Management Information Systems (12) 1, pp. 225-249.
99. Yuthas, K. and S. T. Young (1998) "Material Matters: Assessing The Effectiveness Of Materials Management IS," Information & Management (33) 3, pp. 115-124.