The curse of the benchmark: An assessment of the validity and value of e-government comparisons

International Review of Administrative Sciences

Volumn 73, Issue 2, 2007, Pages 171-188

  Bannister, Frank ^a  

^a TRINITY COLLEGE DUBLIN   (Ireland)

Author keywords

e government; Evaluation; ICT; Information society measurement; On line services; Public administration

Indexed keywords

ASSESSMENT METHOD; BENCHMARKING; INFORMATION AND COMMUNICATION TECHNOLOGY; PUBLIC ADMINISTRATION;

EID: 34250197218     PISSN: 00208523     EISSN: 14617226     Source Type: Journal    
DOI: 10.1177/0020852307077959     Document Type: Article

References (39)

1. Accenture (2000) Implementing e-Government: Rhetoric and Reality: Insights for Government Executives. Dublin: Accenture.
2. Accenture (2001) e-Government Leadership: Rhetoric Versus Reality. Dublin: Accenture.
3. Accenture (2002) e-Government Leadership: Realizing the Vision. Dublin: Accenture.
4. Accenture (2003) e-Government Leadership: Engaging the Customer. Dublin: Accenture.
5. Accenture (2004) e-Government Leadership: High Performance, Maximum Value. Dublin: Accenture.
6. Accenture (2005) e-Government Leadership: New Expectation, New Experiences. Dublin: Accenture.
7. Accenture (2006) e-Government Leadership: Building the Trust. Dublin: Accenture.
8. Boyle, D. (2001) The Sum of Our Discontent: Why Numbers Make Us Irrational New York: Texere.
9. Cap Gemini, Ernst & Young (2001) Summary Report: Web-based Survey on Electronic Public Services. Report of the First Measurement. Directorate General for The Information Society. Available at: http://ec.europa.eu/ information_society/eEurope/2002/documents/CGEY%201st%20measurement.pdf
10. Cap Gemini, Ernst & Young (2003a) Summary Report: Web-based Survey on Electronic Public Services. Report of the Second Measurement. DG: Information Society, Capgemini, Ernst & Young, April 2002. Available at: http://europa.eu.int/information_society/eEurope/2002/documents/ 2nd%20Measurement%20FINALREPORT_ANNEX.pdf
11. Cap Gemini, Ernst & Young (2003b) Summary Report: Web-based Survey on Electronic Public Services. Report of the Third Measurement. DG: Information Society. Available at: http://europa.eu.int/ information_society/eEurope/2002/documents/CGEY-Report3rdMeasurement.pdf
12. Cap Gemini, Ernst & Young (2003c) Overall Report: October 2001-October 2002. Online Availability of Public Services. How Does Europe Progress ? European Commission, DG: Information Society. Available at: http://www.Capgemini.com/resources/news/ europes_online_public_services_still_progressing_but_more_proactive_ citizen_focused_approach_needed/
13. Cap Gemini, Ernst & Young (2003d) Online Available of Public Services. Web-based Survey on Electronic Public Services. How Does Europe Progress ? e-Europe, Capgemini, Ernst & Young, January 2003. [This covers the first three measurements]. Available at: http://www.crcitalia.it/midcom-serveattachmentguide5c09d35165d987847 faa1f2dde3ba28/968.P.Services_overall%20report.pdf
14. Cap Gemini, Ernst & Young (2004) Online Availability of Public Services. Web-based Survey on Electronic Public Services. Report of the Fourth Measurement. e-Europe (Directorate General for The Information Society). Available at: http://europa.eu.int/information_society/ eEurope/2005/doc/all_about/cgey4_measurement_final.pdf
15. Capgemini (2005) Online Availability of Public Services. Web-based Survey on Electronic Public Services. Report of the Fifth Measurement. e-Europe. Available at: http://ec.europa.eu/information_society/soccul/ egov/egov_benchmarking_2005.pdf
16. Capgemini (2006) Online Availability of Public Services. How is Europe Progressing? Web-based Survey on Electronic Public Services. Report of the Sixth Measurement. e-Europe. Available at: http://ec.europa.eu/ information_society/soccul/egov/egov_benchmarking_2005.pdf
17. Deeds-Ist (2003) Access to Public Sector Information: A Survey of 17 Central Government Portals in Europe, the USA and Canada. Nomisima-NET. Available at: http://www.deeds-ist.org/html/PG6/ JCH_OB_Portals_Final_030613.pdf
18. eEurope (2002) eEurope: An Information Society for All. Available at: http://www.e-europestandards.org/Docs/eEurope_initiative.pdf
19. Jansen, A. (2006) 'Assessing E-government Progress - Why and What?', in B. Tessem, J. Iden and G.E. Christensen (eds) Proceeding fra Norsk konferanse for organisasjoners bruk av IT (Nokobit 2005) Bergen 21-23 November 2005. ISBN 82-8033-026-7.
20. Janssen, D., Rotthier, S. and Snijkers, K. (2004) 'If You Measure It, They Will Score: An Assessment of International eGovernment Benchmarking', Information Polity 9(3-4): 121-30.
21. Kunstelj, M. and Vintar, M. (2004) 'Evaluating the Progress of e-Government', Information Polity 9(3-4): 131-48.
22. Maslow, A. (1954) Motivation and Personality. New York: Harper and Row.
23. Moore, D., McKeagney, M. and Fitzsimons, P. (2005) Benchmarking eGovernment Websites in the UK and Ireland. Dublin: IQ Content.
24. Oecd (2003) The e-Government Imperative: Main Findings. Organisation for Economic Cooperation and Development [Online]. Available at: www.oecd.org/dataoecd/60/60/2502539.pdf
25. Ojo, A., Janowski, T. and Estevez, E. (2005) 'Determining Progress Towards e-Government: What are the Core Indicators?', in D. Remenyi (ed.) Proceedings of the 5th European Conference on e-Government, pp. 313-22. Antwerp.
26. Sakowicz, M. (2005) How to Evaluate e-Government? Different Methodologies and Methods. UNPAN. Available at: http://unpan1.un.org/ intradoc/groups/public/documents/NISPAcee/UNPAN009486.pdf
27. Sibis (2003) Benchmarking e-Government in Europe and the US. RAND Europe. Available at: http://www.rand.org/pubs/monograph_reports/2005/ MR1733.pdf
28. Silicon.Com (2007) 500 Government Websites Face the Axe. Available at: http://www.silicon.com/publicsector/0,3800010403,39165063,00.htm
29. Unpan (2004) Global e-Government Readiness Report 2003: Towards Access for Opportunity. United Nations. Available at: http://unpan1.un.org/ intradoc/groups/public/documents/un/unpan016066.pdf
30. Unpan (2005) Global e-Government Readiness Report 2004: Towards Access for Opportunity. United Nations. Available at: http://unpan1.un.org/ intradoc/groups/public/documents/un/unpan019207.pdf
31. Unpan (2006) Global e-Government Readiness Report 2005: From e-Government to e-Inclusion. United Nations. Available at: http://unpan1.un.org/intradoc/groups/public/documents/un/unpan021888.pdf
32. Vintar, M., Kunstelj, M. and Leben, A. (2004) 'Benchmarking the Quality of Slovenian Life-event Portals', in E. Loffler and M. Vintar (eds) Improving the Quality of East and West European Public Services, pp. 208-21. Aldershot: Ashgate.
33. West, D. (2001) Global e-Government, 2001, Center for Public Policy. Brown University, RI, USA, Available at: http://www.insidepolitics.org/ egovt05int.html
34. West, D. (2002) Global e-Government, 2002, Center for Public Policy. Brown University, RI, USA, Available at: http://www.insidepolitics.org/ egovt02int.html
35. West, D. (2003) Global e-Government, 2003, Center for Public Policy. Brown University, RI, USA, Available at: http://www.insidepolitics.org/ egovt03int.html
36. West, D. (2004) Global e-Government, 2004, Center for Public Policy. Brown University, RI, USA, Available at: http://www.insidepolitics.org/ egovt04int.html
37. West, D. (2005) Global e-Government, 2005, Center for Public Policy. Brown University, RI, USA, Available at: http://www.insidepolitics.org/ egovt05int.html
38. West, D. (2006) Global e-Government, 2006, Center for Public Policy. Brown University, RI, USA, Available at: http://www.insidepolitics.org/ egovt06int.pdf
39. Zuiderhoek, B. and Bos, R. (2006) 'Scoring Framework Measuring Electronic Public Services' in D. Remenyi (ed.) Proceedings of the 6th European Conference on e-Government, Marburg, pp. 449-56. Reading: Academic Conferences Ltd.