E-government developments on delivering public services among EU cities

Government Information Quarterly

Volumn 22, Issue 2, 2005, Pages 217-238

  Torres, Lourdes ^a   Pina, Vicente ^a   Acerete, Basilio ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 20844462262     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2005.02.004     Document Type: Article

References (49)

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35. Scoring of these factors has been made according to the following indications: (1) Factor 1 has been given '1' if there are errors in the Web site and '0' if not. (2) Factor 2-7 have been given '0' if it exits and '1' if it does not exist. In some cases, we have given '0.5' to Web sites where the tool exists but it is not fully working. (3) In each city scoring of factor 8 is equal to the number of 'clicks' needed to complete a service online. (4) In each city factors 9-13 have been given scores from '0' when the Web site delivers the tool satisfactorily to '3' when it does not deliver the tool at all. Table 2 shows, for each Web site, DM percentages calculated as 1 minus the quotient between the aggregate punctuation of each city and the scoring (40) of a hypothetical Web site with errors that does not deliver factors 2-7 and accomplishes factors 8-13 at their worst level.
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45. Ibid., p. 20.
46. Ibid., p. 44.
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48. Ibid.,
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