The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan

Journal of Retailing and Consumer Services

Volumn 20, Issue 1, 2013, Pages 1-10

  Low, Wen Shinn ^a   Lee, Jeng Da ^b   Cheng, Soo May ^c  

^a CHING YUN UNIVERSITY   (Taiwan)

^b CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer satisfaction; Dyadic sampling; Price sensitivity; Retailing industry

Indexed keywords

BARGAINING; CONSUMPTION BEHAVIOR; PRICE DYNAMICS; RETAILING;

TAIWAN;

EID: 84870417230     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2012.06.011     Document Type: Article

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