Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective

Decision Support Systems

Volumn 54, Issue 1, 2012, Pages 270-281

  Hossain, Md Dulal ^a   Moon, Junghoon ^b   Yun, Jae Woong ^b   Choe, Young Chan ^b  

^a INSTITUTE OF FOOD AND RADIATION BIOLOGY   (Bangladesh)

^b Seoul National University   (South Korea)

Author keywords

Information system satisfaction; Organizational environment; Performance; Psychological traits; Work life satisfaction

Indexed keywords

ORGANIZATIONAL ENVIRONMENT; PERFORMANCE; PSYCHOLOGICAL TRAITS; SYSTEM SATISFACTION; WORK LIFE;

EMPLOYMENT; HUMAN ENGINEERING; INFORMATION SYSTEMS; SALES; SURVEYS;

BEHAVIORAL RESEARCH;

EID: 84868662717     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2012.05.035     Document Type: Article

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