Utilization and User Satisfaction in End-User Computing: A Task Contingent Model

Information Resources Management Journal (IRMJ)

Volumn 11, Issue 4, 1998, Pages 11-24

  Kim, Changki ^a   Lee, Jinjoo ^a   Suh, Kunsoo ^b  

^a Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

^b Soonchunhyang University   (South Korea)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85001740527     PISSN: 10401628     EISSN: 15337979     Source Type: Journal    
DOI: 10.4018/irmj.1998100102     Document Type: Article

References (60)

1. Alavi, M. (1985). End-User Computing: The MIS Manager's Perspective. Information & Management, 8(3), March, 171–178.
2. Allison, P.D. (1978). Testing for Interaction in Multiple Regression. American Journal of Sociology, 83, 144–153.
3. Amoroso, D.L. & Cheney, P.H. (1992). Quality End User-Developed Applications: Some Essential Ingredients. Data Base, Winter, 1–11.
4. Amoroso, D.L. & Cheney, P.H. (1991). Testing a Causal Model of End-User Application Effectiveness. Journal of MIS, 8(1), Summer, 63–89.
5. Bailey, J. & Pearson, S. (1983). Development of a Tool for Measuring and Analyzing Computer User Satisfaction. Management Science, 29(5), 530–545.
6. Baroudi, J.J., Olson, M.H. & Ives, B. (1986). An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction. Communications of the ACM, 29(3), 232–238.
7. Benson, D.H. (1983). A Field Study of End User Computing: Findings and Issues. MIS Quarterly, 7, 35–45.
8. Brass, D.J. (1985). Technology and the Structuring of Jobs: Employee Satisfaction, Performance, and Influence. Organization Behavior and Human Decision Processes, 35, April, 216–240.
9. Cheney, P.H., Mann, R.I. & Amoroso, D.L. (1986). Organizational Factors Affecting the Success of End User Computing. Journal of MIS, 3(1), 65–80.
10. Cohen, J. (1978). Partial Products Are Interactions; Partial Powers Are Curve Components. Psychological Bulletin, 85, 858–866.
11. Cohen, J. & Cohen, P. (1975). Applied Multiple Regression/ Correlation Analysis for the Behavioral Sciences, Hillsdale, New Jersey: Erlbaum.
12. Cronbach, L.J. (1987). Statistical Tests for Moderator Variables: Flaws in Analysis Recently Proposed. Psychological Bulletin, 69(3), 161–182.
13. Culnan, M.J. (1983). Chauffeured Versus End User Access to Commercial Databases: The Effects of Task and Individual Differences. MIS Quarterly, 7(1), 55–67.
14. Daft, R.L. & Lengel, R.H. (1984). Information Richness: A New Approach to Managerial Behavior and Organization Design. Research in Organizational Behavior, 6, 191–233.
15. Daft, R.L. & Lengel, R.H. (1986). Organizational Information Requirements, Media Richness, and Structural Design. Management Science, 32(5), May, 554–571.
16. Daft, R.L. & Macintosh, N.B. (1981). A Tentative Exploration into the Amount and Equivocality of Information Processing in Organizational Work Units. Administrative Science Quarterly, 26, 207–224.
17. DeLone, W.H. & McLean, E.R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60–95.
18. Doll, W.J. & Torkzadeh, G. (1989). A Discrepancy Model of End-User Computing Involvement. Management Science, 35(10), October, 1151–1171.
19. Ein-Dor, P. & Segev, E. (1991). Intensity of End User Computing. Data Base, Winter/Spring, 30–37.
20. Ein-Dor, P. & Segev, E. (1982). Organizational Context and MIS Structure: Some Empirical Evidence. MIS Quarterly, 6(3), September, 55–68.
21. Etezadi-Amoli, J. & Farhoomand, A.F. (1996). A Structural Model of End User Computing Satisfaction and User Performance. Information & Management, 30, 65–73.
22. Fishbein, M. & Ajzen, I. (1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Boston, MA.
23. Galbraith, J.R. (1973). Designing Complex Organizations, Reading, MA: Addison-Wesley.
24. Galbraith, J.R. (1977). Organization Design, Reading, MA: Addison-Wesley.
25. Gatian, A.W. (1994). Is User Satisfaction a Valid Measure of System Effectiveness. Information & Management, 26(3), 119–131.
26. Ghani, J.A. (1992). Task Uncertainty and the Use of Computer Technology. Information & Management, 22, 69–76.
27. Ginzberg, M.J. (1981). Early Diagnosis of MIS Implementation Failure: Promising Results and Unanswered Questions. Management Science, 27(4), 459–478.
28. Goodhue, D.L. & Thompson, R.L. (1995). Task-Technology Fit and Individual Performance. MIS Quarterly, 19(2), June, 213–236.
29. Gupta, A.K. & Govindarajan, V. (1984). Business Unit Strategy, Managerial Characteristics, and Business Unit Effectiveness at Strategy Implementation. Academy of Management Journal, 27(1), 25–41.
30. Hoffman, J.J., Cullen, J.B., Carter, N.M., and Hofacker, C.F. (1992). Alternative Methods for Measuring Organization Fit: Technology, Structure, and Performance. Journal of Management, 18(1), 45–57.
31. Igbaria, M. (1990). End-User Computing Effectiveness: A Structural Equation Model. OMEGA, 18(6), 637–652.
32. Igbaria, M. & Nachman, S.A. (1990). Correlates of User Satisfaction with End User Computing: An Exploratory Study. Information & Management, 19(2), 73–82.
33. Igbaria, M., Pavri, F.N., & Huff, S.L. (1989). Microcomputer Applications: An Empirical Look at Usage. Information & Management, 16(4), 187–196.
34. Ives, B. & Olson, M.H. (1984). User Involvement and MIS Success: A Review of Research. Management Science, 30(5), 586–603.
35. Ives, B., Olson, M.H. & Baroudi, J.J. (1983). The Measurement of User Information Satisfaction. Communications of the ACM, 26(10), October, 785–793.
36. Keller, R.T. (1994). Technology-Information Processing Fit and the Performance of R&D Project Groups: A Test of Contingency Theory. Academy of Management Journal, 37(1), 167–179.
37. Kim, K.K. (1990). Task characteristics, Decentralization, and the Success of Hospital Information Systems. Information & Management, 19(2), 83–93.
38. Lee, J. & Kim, S. (1992). The Relationship between Procedural Formalization in MIS Development and MIS Success. Information & Management, 22, 89–111.
39. Maish, A.M. (1979). A User's Behavior toward His MIS. MIS Quarterly, 3(1), 39–52.
40. Melone, N.P. (1990). A Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research. Management Science, 36(1), January, 76–91.
41. Perrow, C.A. (1967). A Framework for the Comparative Analysis of Organizations. American Sociological Review, 32(2), April, 194–208.
42. Rainer, R.K. Jr. & Harrison, A.W. (1994). Toward Development of the End User Computing Construct in a University Setting. Decision Sciences, 24(6), 1187–1202.
43. Rice, R.E. (1992). Task Analyzability, Use of New Media, and Effectiveness: A Multi-site Exploration of Media Richness. Organization Science, 3(4), November, 475–500.
44. Rivard, S. & Huff, S. (1985). An Empirical Study of Users as Application Developers. Information & Management, 8(2), February, 89–102.
45. Robey, D. (1979). User Attitudes and Management Information System Use. Academy of Management Journal, 22(3), September, 527–538.
46. Sanders, G.L. (1984). MIS/DSS Success Measure. Systems, Objectives, Solutions, 4, 29–34.
47. Schewe, C. (1976). The MIS User: An Exploratory Behavioral Analysis. Academy of Management Journal, 19(4), December, 577–590.
48. Schiffman, S.J., Meile, L.C., & Igbaria, M. (1992). An Examination of End-User Types. Information & Management, 22, 207–215.
49. Schoonhoven, C.B. (1981). Problems with Contingency Theory: Testing Assumptions Hidden within the Language of Contingency Theory. Administrative Science Quarterly, 26(3), 349–377.
50. Sharma, S., Durand, R.M., & Gur-Arie, O. (1981). Identification and Analysis of Moderator Variables. Journal of Marketing Research, 18, 291–300.
51. Sipior, J.C. & Sanders, G.L. (1989). Definitional Distinctions and Implications for Managing End User Computing. Information & Management, 16(3), 115–123.
52. Specht, P.H. (1986). Job Characteristics as Indicants of CBIS Data Requirements. MIS Quarterly, 10(3), September, 271–287.
53. Srinivasan, A. (1985). Alternative Measures of System Effectiveness: Associations and Implications. MIS Quarterly, 9(3), September, 243–253.
54. Swanson, E.B. (1974). MIS: Appreciation and Involvement. Management Science, 21(2), 178–188.
55. Trauth, E.M. & Cole, E. (1992). The Organizational Interface: A Method for Supporting End Users of Packaged Software. MIS Quarterly, 16(1), March, 35–53.
56. Tushman, M.L. (1979). Work Characteristics and Subunit Communication Structure: A Contingency Analysis. Administrative Science Quarterly, 24, 82–98.
57. Tushman, M.L. & Nadler, D.A. (1978). Information Processing as an Integrating Concept in Organization Design. Academy of Management Review, 3(3), July, 613–624.
58. Van de Ven, A.H. & Delbecq, A. (1974). A Task Contingent Model of Work Unit Structure. Administrative Science Quarterly, 19, 183–197.
59. Van de Ven, A.H. & Ferry, D.L. (1980). Measuring and Assessing Organizations, Wiley Interscience, New York.
60. Withey, M., Daft, R.L. & Cooper, W.H. (1983). Measures of Perrow's Work Unit Technology: An Empirical Assessment and a New Scale. Academy of Management Journal, 26(1), 45–63.