The effectiveness of online shopping characteristics and well-designed websites on satisfaction

MIS Quarterly: Management Information Systems

Volumn 36, Issue 4, 2012, Pages

  Luo, Jifeng ^a   Ba, Sulin ^b   Zhang, Han ^c  

^a Shanghai Jiao Tong University   (China)

^b UNIVERSITY OF CONNECTICUT   (United States)

^c GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Archival data; Customer satisfaction; Experience goods; Product uncertainty; Retailer visibility; Search goods; Service quality; Website design

Indexed keywords

ELECTRONIC COMMERCE; PRODUCT DESIGN; QUALITY OF SERVICE; SALES; UNCERTAINTY ANALYSIS; VISIBILITY; WEB DESIGN; WEBSITES;

ARCHIVAL DATA; EXPERIENCE GOODS; PRODUCT UNCERTAINTIES; RETAILER VISIBILITIES; SEARCH GOODS; SERVICE QUALITY;

CUSTOMER SATISFACTION;

EID: 84868030088     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.2307/41703501     Document Type: Article

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