An exploratory study of the impact of e-service process on online customer satisfaction

Production and Operations Management

Volumn 17, Issue 1, 2008, Pages 107-119

  Ba, Sulin ^a   Johansson, Wayne C ^b  

^a UNIVERSITY OF CONNECTICUT   (United States)

^b US Department of Homeland Security   (United States)

Author keywords

Electronic service delivery system; Online customer satisfaction; Technology design of e service process; Web based technological capabilities

Indexed keywords

EID: 41149118047     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.3401/poms.1070.0006     Document Type: Article

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