An empirical study of online shopping: A service perspective

International Journal of Services, Technology and Management

Volumn 5, Issue 1, 2004, Pages 1-13

  Zhang, Xiaoni ^a   Prybutok, Victor R ^b  

^a NORTHERN KENTUCKY UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Attitude; E commerce; Ease of use; Loyalty; Perceived service quality; Risk; TAM; Usefulness

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMUNITIES; HUMAN COMPUTER INTERACTION; INFORMATION TECHNOLOGY; MARKETING; ONLINE SYSTEMS; QUALITY OF SERVICE; RISKS; TELECOMMUNICATION SERVICES; WORLD WIDE WEB;

ATTITUDE; EASE OF USE; INTERACTIVE WEBSITES; LOYALTY; PERCEIVED SERVICE QUALITY; TAM; TECHNOLOGY ACCEPTANCE MODEL;

ELECTRONIC COMMERCE;

EID: 2142822226     PISSN: 14606720     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJSTM.2004.004022     Document Type: Article

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