Improving ITIL compliance using change management practices: A finance sector case study

Business Process Management Journal

Volumn 18, Issue 6, 2012, Pages 1020-1035

  Yamakawa, Peter ^a   Noriega, Claudio Obregón ^b   Linares, Alfredo Novoa ^c   Ramírez, Willy Vega ^d  

^a UNIVERSIDAD ESAN   (Peru)

^b Yanacocha Minerals   (Peru)

^c Rímac Insurance   (Peru)

^d Scotiabank Perú   (Peru)

Author keywords

Change management; Information technology; Information technology infrastructure library; Organizational change; Organizational change management; Service management

Indexed keywords

EID: 84868017584     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151211283393     Document Type: Article

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