An overview of IT service management

Communications of the ACM

Volumn 52, Issue 5, 2009, Pages 124-127

  Galup, Stuart D ^a   Dattero, Ronald ^b   Quan, Jim J ^c   Conger, Sue ^d  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b MISSOURI STATE UNIVERSITY   (United States)

^c Perdue School of Business   (United States)

^d UNIVERSITY OF DALLAS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS STRATEGY; CHANGE MANAGEMENT; COGNITIVE SCIENCE; INFORMATION AND COMMUNICATION TECHNOLOGIES; INFORMATION TECHNOLOGY SERVICES; IT SERVICE MANAGEMENT; NEW APPROACHES; ORGANIZATIONAL THEORY; SERVICE DELIVERY; SERVICE OPERATIONS; SERVICE SCIENCE; SERVICE SUPPORT; SERVICES SCIENCE; SIGNIFICANT FACTORS;

MANAGEMENT SCIENCE; STRATEGIC PLANNING;

INFORMATION TECHNOLOGY;

EID: 66149103966     PISSN: 00010782     EISSN: 15577317     Source Type: Journal    
DOI: 10.1145/1506409.1506439     Document Type: Article

References (12)

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