The irrational side of change management

McKinsey Quarterly

Volumn , Issue 2, 2009, Pages 101-109

  Aiken, Carolyn ^a   Keller, Scott ^b  

^a MCKINSEY AND COMPANY   (United States)

^b Chicago Office   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67149098022     PISSN: 00475394     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (12)

1. John P. Kotter, Leading Change, Boston: Harvard Business Press, 1996.
2. Danah Zohar, Rewiring the Corporate Brain: Using the New Science to Rethink How We Structure and Lead Organizations, San Francisco: Berrett-Koehler, 1997.
3. Richard Barrett, Liberating the Corporate Soul: Building a Visionary Organization, Woburn, MA: Butterworth-Heinemann, 1998.
4. Don Edward Beck and Christopher C. Cowan, Spiral Dynamics: Mastering Values, Leadership, and Change, Oxford, UK: Blackwell Publishing, 1996.
5. Ellen J. Langer, "The illusion of control," in Judgment under Uncertainty: Heuristics and Biases, eds. Daniel Kahneman, Paul Slovic, and Amos Tversky, Cambridge, UK: Cambridge University Press, 1982. This chapter describes the lottery ticket study mentioned on page 103.
6. Andreas Priestland and Robert Hanig, "Developing first-level leaders," Harvard Business Review, 2005, Volume 83, Number 6, pp. 112-20.
7. Bernard J. Mohr and Jane Magruder Watkins, The Essentials of Appreciative Inquiry: A Roadmap for Creating Positive Futures, Waltham, MA: Pegasus, 2002. The juxtaposition of the deficit-based and constructionist-based approaches to change is described in this work.
8. Daniel Kahneman and Amos Tversky, "Choices, values, and frames," American Psychologist, 1984, Volume 39, Number 4, pp. 341-50. In this article, Kahneman and Tversky propose evidence that humans are "irrational" loss avoiders.
9. Brad M. Barber and Terrance Odean, "Boys will be boys: Gender, overconfidence, and common stock investment," Quarterly Journal of Economics, 2001, Volume 116, Number 1, pp. 261-92.
10. Michael Ross and Fiore Sicoly, "Egocentric biases and availability and attribution," Journal of Personality and Social Psychology, 1979, Volume 37, pp. 322-36.
11. Dan Ariely, Predictably Irrational: The Hidden Forces that Shape Our Decisions, New York: Harper Collins, 2008.
12. Fred Nickols, "Change management books," home.att.net/~nickols/ change-biblio.pdf, April 2, 2006. This list, compiled by Nickols, aggregates highly recommended books on change management.