Investigating process management in firms with quality systems: A multi-case study

Business Process Management Journal

Volumn 18, Issue 1, 2012, Pages 104-121

  Iden, Jon ^a  

^a NORWEGIAN SCHOOL OF ECONOMICS   (Norway)

Author keywords

Case study; Certification; ISO 9000 series; ISO 9001; Norway; Process management; Quality standards; Quality systems

Indexed keywords

EID: 84857551779     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151211215037     Document Type: Article

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