A history and review of the European Quality Award Model

TQM Magazine

Volumn 19, Issue 2, 2007, Pages 112-128

  Conti, Tito A ^a  

^a NONE

Author keywords

Business excellence model; European Foundation for Quality Management; Quality awards; Self assessment; Total quality management

Indexed keywords

INDUSTRIAL MANAGEMENT; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS; SUSTAINABLE DEVELOPMENT; TOTAL QUALITY MANAGEMENT;

BUSINESS EXCELLENCE MODELS; ORGANISATIONAL IMPROVEMENT; QUALITY AWARDS; SELF ASSESSMENT;

QUALITY CONTROL;

EID: 33847321989     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780710729962     Document Type: Article

References (15)

1. Bush, D. and Dooley, K. (1989), "The Deming Prize and Baldrige Award: how they compare", Quality Progress, January, pp. 28-30.
2. Conti, T. (1991), "Company quality assessments", The TQM Journal, Vol. 3 No. 3.
3. Conti, T. (1994), "Time for a critical review of quality self-assessment", paper presented at the 1st EOQ Forum on Self-Assessment, Milan.
4. Conti, T. (1997), Organisational Self-assessment, Chapman & Hall, London.
5. Crosby, P.B. and Reimann, C. (1991), "Criticism and support for the Baldrige Award", Quality Progress, May, pp. 41-4.
6. De Carlo, J. and Sterett, W.K. (1990), "History of the Malcolm Baldrige National Quality Award", Quality Progress, March.
7. EFQM (1988), Letter of Intent, Brussels, 15 September 1988, European Foundation for Quality Management, Brussels, available at: www.efqm.org.
8. EFQM (1989), Policy Document, Montreux, 19 October 1989, European Foundation for Quality Management, Brussels, available at: www.efqm.org.
9. EFQM (1990), "Draft of the model", Internal EFQM communication, January, T. Conti's personal records.
10. EFQM (1991), European Quality Management Forum, Paris, 28/29 October 1991, European Foundation for Quality management, Brussels, available at: www.efqm.org.
11. Garvin, D. (1991), "How the Baldrige Award really works", Harvard Business Review, Vol. 69 No. 6, pp. 80-93.
12. Hakes, C. (1991), "Minutes of EFQM meeting", Brussels, T. Conti personal records.
13. Labovitz, H. and Chang, Y.S. (1990), "Learn from the best", Quality Progress, May, pp. 81-5.
14. Main, J. (1991), "Is the Baldrige overblown?", Fortune, Vol. 124 No. 1, pp. 62-5.
15. Quality Progress (1991), "More criticism and support for the Baldrige Award", Quality Progress, August.