Towards a better understanding of service excellence

Managing Service Quality: An International Journal

Volumn 14, Issue , 2004, Pages 129-133

  Johnston, Robert ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Customer satisfaction; Customer services quality; Service quality assurance

Indexed keywords

EID: 84993025083     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410528554     Document Type: Article

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