The Balanced Scorecard versus quality award models as strategic frameworks

Total Quality Management and Business Excellence

Volumn 19, Issue 6, 2008, Pages 583-593

  Dror, Shuki ^a  

^a ORT BRAUDE COLLEGE   (Israel)

Author keywords

Balanced Scorecard (BSC); European Foundation for Quality Management (EFQM); Malcolm Baldrige National Quality Award (MBNQA); Performance management; Quality Function Deployment (QFD)

Indexed keywords

EID: 45849090303     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802024366     Document Type: Review

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