메뉴 건너뛰기




Volumn 19, Issue 2, 2007, Pages 90-104

Performance improvement based on integrated quality management models: What evidence do we have? A systematic literature review

Author keywords

Chronic disease; Evidence based; Organizational models; Performance improvement; Total quality management

Indexed keywords

EVIDENCE BASED MEDICINE; HEALTH CARE FACILITY; HEALTH CARE QUALITY; ORGANIZATION AND MANAGEMENT; REVIEW; STANDARD; THEORETICAL MODEL;

EID: 34447498684     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzl071     Document Type: Article
Times cited : (110)

References (56)
  • 1
    • 33644806616 scopus 로고    scopus 로고
    • All or none measurement raises the bar on performance
    • Nolan T, Berwick DM. All or none measurement raises the bar on performance. JAMA 2006;295:1168-70.
    • (2006) JAMA , vol.295 , pp. 1168-1170
    • Nolan, T.1    Berwick, D.M.2
  • 3
    • 16844385762 scopus 로고    scopus 로고
    • Integrated care programmes for chronically ill patients: a review of systematic reviews
    • Ouwens M, Wollersheim H, Hermens R et al. Integrated care programmes for chronically ill patients: a review of systematic reviews. Int J Qual Health Care 2005;17:141-6.
    • (2005) Int J Qual Health Care , vol.17 , pp. 141-146
    • Ouwens, M.1    Wollersheim, H.2    Hermens, R.3
  • 4
    • 0033917445 scopus 로고    scopus 로고
    • Re-engineering trust: the adoption and adaptation of four models for external quality assurance of health care services in western European health care systems
    • Klazinga N. Re-engineering trust: the adoption and adaptation of four models for external quality assurance of health care services in western European health care systems. Int J Qual Health Care 2000;12:183-9.
    • (2000) Int J Qual Health Care , vol.12 , pp. 183-189
    • Klazinga, N.1
  • 5
    • 0034926423 scopus 로고    scopus 로고
    • Issues in the assessment of continuous quality improvement implementation in health care organizations
    • Counte MA, Meurer S. Issues in the assessment of continuous quality improvement implementation in health care organizations. Int J Qual Health Care 2001;13:197-207.
    • (2001) Int J Qual Health Care , vol.13 , pp. 197-207
    • Counte, M.A.1    Meurer, S.2
  • 6
    • 0033944613 scopus 로고    scopus 로고
    • The EFQM Excellence model: European and Dutch experiences with the EFQM approach in health care
    • Nabitz U, Klazinga N, Walburg J. The EFQM Excellence model: European and Dutch experiences with the EFQM approach in health care. Int J Qual Health Care 2000; 12:191-201.
    • (2000) Int J Qual Health Care , vol.12 , pp. 191-201
    • Nabitz, U.1    Klazinga, N.2    Walburg, J.3
  • 8
    • 0011816661 scopus 로고    scopus 로고
    • Improving chronic illness care: translating evidence into action
    • Wagner EH, Austin BT, Davis C et al. Improving chronic illness care: translating evidence into action. Health Aff 2001; 20:64-78.
    • (2001) Health Aff , vol.20 , pp. 64-78
    • Wagner, E.H.1    Austin, B.T.2    Davis, C.3
  • 10
    • 0035259854 scopus 로고    scopus 로고
    • Quality improvement in chronic illness care: a collaborative approach
    • Wagner EH, Glasgow RE, Davis C et al. Quality improvement in chronic illness care: a collaborative approach. Jt Comm J Qual Improv 2001;27:63-80.
    • (2001) Jt Comm J Qual Improv , vol.27 , pp. 63-80
    • Wagner, E.H.1    Glasgow, R.E.2    Davis, C.3
  • 11
    • 1542494137 scopus 로고    scopus 로고
    • The expanded Chronic Care Model: an integration of concepts and strategies from population health promotion and the Chronic Care Model
    • Barr VJ, Robinson S, Marin-Link B et al. The expanded Chronic Care Model: an integration of concepts and strategies from population health promotion and the Chronic Care Model. Hosp Qual 2003;7:73-82.
    • (2003) Hosp Qual , vol.7 , pp. 73-82
    • Barr, V.J.1    Robinson, S.2    Marin-Link, B.3
  • 12
    • 0029033020 scopus 로고
    • Assessing the impact of continuous quality improvement/total quality management: concept versus implementation
    • Shortell SM, O'Brien JL, Carman JM et al. Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Health Serv Res 1995;30:377-401.
    • (1995) Health Serv Res , vol.30 , pp. 377-401
    • Shortell, S.M.1    O'Brien, J.L.2    Carman, J.M.3
  • 13
    • 1842830695 scopus 로고    scopus 로고
    • Leadership and management principles for outcomes-oriented organizations
    • Goonan KJ, Stoltz PK. Leadership and management principles for outcomes-oriented organizations. Med Care 2004;42: III-31-8.
    • (2004) Med Care , vol.42 , Issue.3 , pp. 31-38
    • Goonan, K.J.1    Stoltz, P.K.2
  • 14
    • 0141953257 scopus 로고    scopus 로고
    • From best evidence to best practice: effective implementation of change in patients care
    • Grol R, Grimshaw J. From best evidence to best practice: effective implementation of change in patients care. Lancet 2003;362: 1225-1230.
    • (2003) Lancet , vol.362 , pp. 1225-1230
    • Grol, R.1    Grimshaw, J.2
  • 15
    • 0036134855 scopus 로고    scopus 로고
    • Empirical support for the Baldrige Award framework in U.S. hospitals
    • Goldstein SM, Schweikhart SB. Empirical support for the Baldrige Award framework in U.S. hospitals. Health Care Manag Rev 2002;27:62-75.
    • (2002) Health Care Manag Rev , vol.27 , pp. 62-75
    • Goldstein, S.M.1    Schweikhart, S.B.2
  • 16
    • 23944446564 scopus 로고    scopus 로고
    • A meta-analysis of interventions to improve care for chronic illnesses
    • Tsai AC, Morton SC, Mangione CM et al. A meta-analysis of interventions to improve care for chronic illnesses. Am J Manag Care 2005;11:478-88.
    • (2005) Am J Manag Care , vol.11 , pp. 478-488
    • Tsai, A.C.1    Morton, S.C.2    Mangione, C.M.3
  • 17
    • 0037120868 scopus 로고    scopus 로고
    • Improving primary care for patients with chronic illness: the chronic care model, Part 2
    • Bodenheimer T, Wagner EH, Grumbach K. Improving primary care for patients with chronic illness: the chronic care model, Part 2. JAMA 2002;288:1909-14.
    • (2002) JAMA , vol.288 , pp. 1909-1914
    • Bodenheimer, T.1    Wagner, E.H.2    Grumbach, K.3
  • 18
    • 33746363246 scopus 로고    scopus 로고
    • Translating the Chronic Care Model into the community. Results from a randomised controlled trial of a multifaceted diabetes care intervention
    • Piatt GA, Orchard TJ, Emerson S, Translating the Chronic Care Model into the community. Results from a randomised controlled trial of a multifaceted diabetes care intervention. Diabetes Care 2006;4:811-17.
    • (2006) Diabetes Care , vol.4 , pp. 811-817
    • Piatt, G.A.1    Orchard, T.J.2    Emerson, S.3
  • 19
    • 27944496201 scopus 로고    scopus 로고
    • A framework for Quality Improvement Translation: understanding the conditionality of interventions
    • Øvretveit J. A framework for Quality Improvement Translation: understanding the conditionality of interventions. Jt Comm J Qual Saf, (Global Suppl) 2004;15-24.
    • (2004) Jt Comm J Qual Saf, (Global Suppl) , pp. 15-24
    • Øvretveit, J.1
  • 20
    • 31744434450 scopus 로고    scopus 로고
    • A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health service
    • Sanchez E, Letona J, Gonzalez R et al. A descriptive study of the implementation of the EFQM excellence model and underlying tools in the Basque Health service. Int J Qual Health Care 2006;18:58-65.
    • (2006) Int J Qual Health Care , vol.18 , pp. 58-65
    • Sanchez, E.1    Letona, J.2    Gonzalez, R.3
  • 21
    • 0036525082 scopus 로고    scopus 로고
    • Baldrige-based quality awards: Veterans Health Administration's 3-year experience
    • Shirks A, Weeks WB, Stein A. Baldrige-based quality awards: Veterans Health Administration's 3-year experience. Qual Manag Health Care 2002;10:47-54.
    • (2002) Qual Manag Health Care , vol.10 , pp. 47-54
    • Shirks, A.1    Weeks, W.B.2    Stein, A.3
  • 22
    • 0032616580 scopus 로고    scopus 로고
    • Self-assessment of all the health centers of a public health service through the European Model of total quality management
    • Arcelay A, Sanchez E, Hernandez L et al. Self-assessment of all the health centers of a public health service through the European Model of total quality management. Int J Health Care Qual Assur Inc Leadersh Health Serv 1999;12:54-58.
    • (1999) Int J Health Care Qual Assur Inc Leadersh Health Serv , vol.12 , pp. 54-58
    • Arcelay, A.1    Sanchez, E.2    Hernandez, L.3
  • 23
    • 0036797922 scopus 로고    scopus 로고
    • Assessing the factors influencing continuous quality improvement implementation: experience in Korean hospitals
    • Lee S, Choi KS, Kang HY et al. Assessing the factors influencing continuous quality improvement implementation: experience in Korean hospitals. Int J Qual Health Care 2002; 14:383-91.
    • (2002) Int J Qual Health Care , vol.14 , pp. 383-391
    • Lee, S.1    Choi, K.S.2    Kang, H.Y.3
  • 24
    • 0035044810 scopus 로고    scopus 로고
    • The EFQM Excellence Model: German experiences with the EFQM approach in health care
    • Moeller J. The EFQM Excellence Model. German experiences with the EFQM approach in health care. Int J Qual Health Care 2001;13:45-9.
    • (2001) Int J Qual Health Care , vol.13 , pp. 45-49
    • Moeller, J.1
  • 25
    • 0032242621 scopus 로고    scopus 로고
    • Using the business excellence model to effectively manage change within clinical support services
    • Freer J, Jackson S. Using the business excellence model to effectively manage change within clinical support services. Health Manpow Manag 1998;24:76-81.
    • (1998) Health Manpow Manag , vol.24 , pp. 76-81
    • Freer, J.1    Jackson, S.2
  • 27
    • 0036177697 scopus 로고    scopus 로고
    • The evaluation of the introduction of a quality management system: a process-oriented case study in a large rehabilitation hospital
    • Van Harten WH, Casparie TF, Fisscher OA. The evaluation of the introduction of a quality management system: a process-oriented case study in a large rehabilitation hospital. Health Policy 2002;60:17-37.
    • (2002) Health Policy , vol.60 , pp. 17-37
    • Van Harten, W.H.1    Casparie, T.F.2    Fisscher, O.A.3
  • 28
    • 0036052604 scopus 로고    scopus 로고
    • Transforming a run down general practice into a leading edge primary care organization with the help of the EFQM excellence model
    • Jackson S, Bircher R. Transforming a run down general practice into a leading edge primary care organization with the help of the EFQM excellence model. Int J Health Care Qual Assur Inc Leadersh Health Serv 2002;15:255-67.
    • (2002) Int J Health Care Qual Assur Inc Leadersh Health Serv , vol.15 , pp. 255-267
    • Jackson, S.1    Bircher, R.2
  • 29
    • 0034883576 scopus 로고    scopus 로고
    • The EFQM excellence model is useful for primary health care teams
    • Gene-Badia J, Jodar-Sola G, Peguero-Rodriguez E et al. The EFQM excellence model is useful for primary health care teams. Fam Pract 2001;18:407-9.
    • (2001) Fam Pract , vol.18 , pp. 407-409
    • Gene-Badia, J.1    Jodar-Sola, G.2    Peguero-Rodriguez, E.3
  • 30
    • 0035224558 scopus 로고    scopus 로고
    • The pursuit of excellence is not optional in the voluntary sector, it is essential
    • Dunn B, Mathews S. The pursuit of excellence is not optional in the voluntary sector, it is essential. Int J Health Care Qual Assur Inc Leadersh Health Serv 2001;14:121-5.
    • (2001) Int J Health Care Qual Assur Inc Leadersh Health Serv , vol.14 , pp. 121-125
    • Dunn, B.1    Mathews, S.2
  • 31
    • 0034578043 scopus 로고    scopus 로고
    • Clinical governance is " ACE" -using the EFQM excellence model to support baseline assessment
    • Holland K, Fennell S. Clinical governance is " ACE" -using the EFQM excellence model to support baseline assessment. Int J Health Care Qual Assur Inc Leadersh Health Serv 2000;13:170-7.
    • (2000) Int J Health Care Qual Assur Inc Leadersh Health Serv , vol.13 , pp. 170-177
    • Holland, K.1    Fennell, S.2
  • 32
    • 2942753941 scopus 로고    scopus 로고
    • Improved clinical outcomes for fee-for-service physician practices participating in a diabetes care collaborative
    • Benedetti R, Flock B, Pedersen S et al. Improved clinical outcomes for fee-for-service physician practices participating in a diabetes care collaborative. Jt Comm J Qual Saf 2004;30:187-94.
    • (2004) Jt Comm J Qual Saf , vol.30 , pp. 187-194
    • Benedetti, R.1    Flock, B.2    Pedersen, S.3
  • 33
    • 21544477771 scopus 로고    scopus 로고
    • Health services utilization of a care coordination/home-telehealth program for veterans with diabetes: a matched-cohort study
    • Chumbler NR, Vogel WB, Garel M et al. Health services utilization of a care coordination/home-telehealth program for veterans with diabetes: a matched-cohort study. J Ambul Care Manage 2005;28:230-40.
    • (2005) J Ambul Care Manage , vol.28 , pp. 230-240
    • Chumbler, N.R.1    Vogel, W.B.2    Garel, M.3
  • 34
    • 16344367893 scopus 로고    scopus 로고
    • Measuring the effectiveness of a collaborative for quality improvement in pediatric asthma care: does implementing the chronic care model improve processes and outcomes of care?
    • Mangione-Smith R, Schonlau M, Chan KS et al. Measuring the effectiveness of a collaborative for quality improvement in pediatric asthma care: does implementing the chronic care model improve processes and outcomes of care? Ambul Pediatr 2005;5:75-82.
    • (2005) Ambul Pediatr , vol.5 , pp. 75-82
    • Mangione-Smith, R.1    Schonlau, M.2    Chan, K.S.3
  • 35
    • 20444382750 scopus 로고    scopus 로고
    • Evaluation of a quality improvement collaborative in asthma care: does it improve processes and outcomes of care?
    • Schonlau M, Mangioni-Smith R, Chan KS et al. Evaluation of a quality improvement collaborative in asthma care: does it improve processes and outcomes of care? Ann Fam Med 2005;3:200-8.
    • (2005) Ann Fam Med , vol.3 , pp. 200-208
    • Schonlau, M.1    Mangioni-Smith, R.2    Chan, K.S.3
  • 36
    • 0035513980 scopus 로고    scopus 로고
    • System supports for chronic illness care and their relationship to clinical outcomes
    • Feifer C, Ornstein SM, Nietert PJ et al. System supports for chronic illness care and their relationship to clinical outcomes. Top Health Inf Manage 2001;22:65-72.
    • (2001) Top Health Inf Manage , vol.22 , pp. 65-72
    • Feifer, C.1    Ornstein, S.M.2    Nietert, P.J.3
  • 37
    • 0036618007 scopus 로고    scopus 로고
    • Assessment of chronic illness care (ACIC): a practical tool to measure quality improvement
    • Bonomi AE, Wagner EH, Glasgow RE et al. Assessment of chronic illness care (ACIC): a practical tool to measure quality improvement. Health Serv Res 2002;37:791-820.
    • (2002) Health Serv Res , vol.37 , pp. 791-820
    • Bonomi, A.E.1    Wagner, E.H.2    Glasgow, R.E.3
  • 38
    • 10744228237 scopus 로고    scopus 로고
    • Improving diabetes care in Midwest community health centers with the health disparities collaborative
    • Chin MH, Cook S, Drum ML et al. Improving diabetes care in Midwest community health centers with the health disparities collaborative. Diabetes Care 2004;27:2-8.
    • (2004) Diabetes Care , vol.27 , pp. 2-8
    • Chin, M.H.1    Cook, S.2    Drum, M.L.3
  • 40
    • 1642384631 scopus 로고    scopus 로고
    • A state-level application of the chronic illness breakthrough series: results from two collaboratives on diabetes in Washington State
    • Daniel DM, Norman J, Davis C et al. A state-level application of the chronic illness breakthrough series: results from two collaboratives on diabetes in Washington State. Jt Comm J Qual Saf 2004;30:69-79.
    • (2004) Jt Comm J Qual Saf , vol.30 , pp. 69-79
    • Daniel, D.M.1    Norman, J.2    Davis, C.3
  • 41
    • 33644871868 scopus 로고    scopus 로고
    • North Carolina Family Medicine Residency Programs' Diabetes Learning Collaborative
    • Landis SE, Schwarz M, Curran DR. North Carolina Family Medicine Residency Programs' Diabetes Learning Collaborative. Fam Med 2006;38:190-5.
    • (2006) Fam Med , vol.38 , pp. 190-195
    • Landis, S.E.1    Schwarz, M.2    Curran, D.R.3
  • 42
    • 0034328205 scopus 로고    scopus 로고
    • Improving diabetes care in a large health care system: an enhanced primary care approach
    • Sperl-Hillen J, O'Connor PJ, Carlson RR et al. Improving diabetes care in a large health care system: an enhanced primary care approach. Jt Comm J Qual Improv 2000;26:615-22.
    • (2000) Jt Comm J Qual Improv , vol.26 , pp. 615-622
    • Sperl-Hillen, J.1    O'Connor, P.J.2    Carlson, R.R.3
  • 43
    • 4344714429 scopus 로고    scopus 로고
    • Do all components of the chronic care model contribute equally to quality improvement?
    • Sperl-Hillen JM, Solberg LI, Hroscikoski MC et al. Do all components of the chronic care model contribute equally to quality improvement? Jt Comm J Qual Saf 2004;30:303-9.
    • (2004) Jt Comm J Qual Saf , vol.30 , pp. 303-309
    • Sperl-Hillen, J.M.1    Solberg, L.I.2    Hroscikoski, M.C.3
  • 44
    • 33644824131 scopus 로고    scopus 로고
    • Improving chronic illness care: lessons learned in a private practice
    • Mohler PJ, Mohler NB. Improving chronic illness care: lessons learned in a private practice. Fam Pract Manag 2005;12:50-6.
    • (2005) Fam Pract Manag , vol.12 , pp. 50-56
    • Mohler, P.J.1    Mohler, N.B.2
  • 45
    • 17244377281 scopus 로고    scopus 로고
    • Implementing the chronic care model for improvements in diabetes care and education in a rural primary care practice
    • Siminerio LM, Piatt G, Zgibor JC. Implementing the chronic care model for improvements in diabetes care and education in a rural primary care practice. Diabetes Educ 2005;31:225-34.
    • (2005) Diabetes Educ , vol.31 , pp. 225-234
    • Siminerio, L.M.1    Piatt, G.2    Zgibor, J.C.3
  • 46
    • 21644434310 scopus 로고    scopus 로고
    • Adapting the chronic care model to treat chronic illness at a free medical clinic
    • Stroebel RJ, Gloor B, Freytag S et al. Adapting the chronic care model to treat chronic illness at a free medical clinic. J Health Care Poor Underserved 2005;16:286-96.
    • (2005) J Health Care Poor Underserved , vol.16 , pp. 286-296
    • Stroebel, R.J.1    Gloor, B.2    Freytag, S.3
  • 47
    • 0037048694 scopus 로고    scopus 로고
    • Improving primary care for patients with chronic illness
    • Bodenheimer T, Wagner EH, Grumbach K. Improving primary care for patients with chronic illness. JAMA 2002;288:1775-9.
    • (2002) JAMA , vol.288 , pp. 1775-1779
    • Bodenheimer, T.1    Wagner, E.H.2    Grumbach, K.3
  • 48
    • 4644299286 scopus 로고    scopus 로고
    • The North Carolina experience with the diabetes health disparities collaboratives
    • Wang A, Wolf M, Carlyle R et al. The North Carolina experience with the diabetes health disparities collaboratives. Jt Comm J Qual Saf 2004;30:396-404.
    • (2004) Jt Comm J Qual Saf , vol.30 , pp. 396-404
    • Wang, A.1    Wolf, M.2    Carlyle, R.3
  • 49
    • 0038155272 scopus 로고    scopus 로고
    • Interventions to improve chronic illness care: evaluating their effectiveness
    • Bodenheimer T. Interventions to improve chronic illness care: evaluating their effectiveness. Dis Manag 2003;6:63-71.
    • (2003) Dis Manag , vol.6 , pp. 63-71
    • Bodenheimer, T.1
  • 50
    • 0032252053 scopus 로고    scopus 로고
    • Assessing the impact of continuous quality improvement on clinical practice: what will it take to accelerate progress
    • Shortell SM, Bennet CL, Byck G. Assessing the impact of continuous quality improvement on clinical practice: what will it take to accelerate progress. Milbank Q 1998;76:593-624.
    • (1998) Milbank Q , vol.76 , pp. 593-624
    • Shortell, S.M.1    Bennet, C.L.2    Byck, G.3
  • 53
    • 0038818931 scopus 로고    scopus 로고
    • The relationship between total quality management practices and their effects on firm performance
    • Kaynak H. The relationship between total quality management practices and their effects on firm performance. J Oper Manage 2003;21:405-35.
    • (2003) J Oper Manage , vol.21 , pp. 405-435
    • Kaynak, H.1
  • 55
    • 0033842603 scopus 로고    scopus 로고
    • Between evidence based practice and total quality management: the implementation of cost-effective care
    • Grol R. Between evidence based practice and total quality management: the implementation of cost-effective care. Int J Qual Health Care 2000;12:297-304.
    • (2000) Int J Qual Health Care , vol.12 , pp. 297-304
    • Grol, R.1
  • 56
    • 0037420475 scopus 로고    scopus 로고
    • Improving the quality of health care. Using research to inform quality programmes
    • Øvretveit J, Gustafson D. Improving the quality of health care. Using research to inform quality programmes. BMJ 2003;326:759-61.
    • (2003) BMJ , vol.326 , pp. 759-761
    • Øvretveit, J.1    Gustafson, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.