Singapore Airlines: What it takes to sustain service excellence – a senior management perspective

Managing Service Quality: An International Journal

Volumn 13, Issue 1, 2003, Pages 10-19

  Wirtz, Jochen ^a   Johnston, Robert ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Airlines; Customer service; Motivation; Service quality; Training

Indexed keywords

EID: 84986159916     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310456672     Document Type: Article

References (11)

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