Understanding perceived casino service difference among casino players

International Journal of Contemporary Hospitality Management

Volumn 24, Issue 5, 2012, Pages 753-773

  Wong, IpKin Anthony ^a   Fong, Hoi In Veronica ^b   Liu, Matthew Tingchi ^b  

^a INSTITUTE FOR TOURISM STUDIES   (Macao)

^b UNIVERSITY OF MACAU   (Macao)

Author keywords

Casinos; China; Chinese people; Consumer behaviour; Customer services quality; Gambling; Gender; Leisure activities; Player type; Service quality assurance

Indexed keywords

EID: 84863438281     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111211237282     Document Type: Article

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