Gender bias in customer evaluations of service quality: An empirical investigation

Journal of Services Marketing

Volumn 20, Issue 4, 2006, Pages 274-284

  Snipes, Robin L ^a   Thomson, Neal F ^a   Oswald, Sharon L ^b  

^a Columbus State University   (United States)

^b AUBURN UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Employees; Sex and gender issues

Indexed keywords

EID: 33746643008     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610674616     Document Type: Article

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