The impact of service contact type and demographic characteristics on service quality perceptions

Journal of Services Marketing

Volumn 22, Issue 7, 2008, Pages 550-561

  Ganesan Lim, Cheryl ^a   Russell Bennett, Rebekah ^b   Dagger, Tracey ^c  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^c UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Customer services quality; Demographics; Individual perception; Travel

Indexed keywords

EID: 54049125030     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810909677     Document Type: Article

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