Gap analysis as a diagnostic tool for improving the slot gaming experience

Journal of Hospitality and Leisure Marketing

Volumn 18, Issue 4, 2009, Pages 445-455

  Suh, Eunju ^a   Erdem, Mehmet ^b  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b UNIVERSITY OF NEVADA   (United States)

Author keywords

Casino management; Gap analysis; Service quality; Slot operations

Indexed keywords

EID: 85010572867     PISSN: 19368623     EISSN: 15410897     Source Type: Journal    
DOI: 10.1080/19368620902799650     Document Type: Note

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