Other customers in a service encounter: Examining the effect in a restaurant setting

Journal of Services Marketing

Volumn 26, Issue 1, 2012, Pages 27-40

  Kim, Namin ^a   Lee, Moonkyu ^b  

^a Kyung Hee University   (South Korea)

^b Yonsei University   (South Korea)

Author keywords

Consumer behaviour; Customer Satisfaction; Other customers; Perception; Restaurants; Service encounter; Service levels

Indexed keywords

EID: 84863243875     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041211199706     Document Type: Article

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