A CIT investigation of servicescape failures and associated recovery strategies

Journal of Services Marketing

Volumn 17, Issue 4, 2003, Pages 322-340

  Hoffman, K Douglas ^a   Kelley, Scott W ^b   Chung, Beth C ^c  

^a Department of Environmental and Radiological Health Sciences   (United States)

^b UNIVERSITY OF KENTUCKY   (United States)

^c SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986097764     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040310482757     Document Type: Article

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