Service process design flexibility and customer waiting time

International Journal of Operations and Production Management

Volumn 23, Issue 7-8, 2003, Pages 901-917

  Sheu, Chwen ^a   McHaney, Roger ^a   Babbar, Sunil ^b  

^a KANSAS STATE UNIVERSITY   (United States)

^b FLORIDA ATLANTIC UNIVERSITY   (United States)

Author keywords

Service control; Service industries; Service operations; Simulation; Waiting lists

Indexed keywords

EID: 0043241677     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570310486347     Document Type: Article

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