Generalizing survey results from student samples: Implications from service recovery research

Journal of Quality Assurance in Hospitality and Tourism

Volumn 8, Issue 4, 2008, Pages 1-23

  Ok, Chihyung ^a   Shanklin, Carol W ^a   Back, Ki Joon ^b  

^a KANSAS STATE UNIVERSITY   (United States)

^b UNIVERSITY OF HOUSTON   (United States)

Author keywords

Complaint intentions; Generalizability; Satisfaction; Service recovery; Student sample

Indexed keywords

EID: 71449120764     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/15280080802103037     Document Type: Article

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