Synchronicity and alignment of productivity: The real value from Service Science?

Production Planning and Control

Volumn 23, Issue 7, 2012, Pages 498-512

  Maguire, Stuart ^a   Ojiako, Udechukwu ^b   Papadopoulos, Thanos ^c   Shafti, Farhad ^d   Koh, Lenny ^a   Kanellis, Panagiotis ^e  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b UNIVERSITY OF THE WITWATERSRAND   (South Africa)

^c UNIVERSITY OF HULL   (United Kingdom)

^d UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^e Management Division   (Greece)

Author keywords

customers; productivity; service delivery; synchronicity

Indexed keywords

CUSTOMERS; PRODUCT SPECIFICATIONS; REAL VALUES; SERVICE DELIVERY; SERVICE FRAMEWORK; SERVICE SCIENCE; SYNCHRONICITY;

CUSTOMER SATISFACTION; RESEARCH; SALES;

PRODUCTIVITY;

EID: 84861417632     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537287.2011.640038     Document Type: Article

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