Service quality and productivity: A synergistic perspective

Managing Service Quality: An International Journal

Volumn 12, Issue 1, 2002, Pages 6-9

  Parasuraman, A ^a  

^a UNIVERSITY OF MIAMI   (United States)

Author keywords

Productivity; Service industries; Service quality

Indexed keywords

EID: 84992975068     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/096045202104     Document Type: Article

References (0)