Service delivery system design: Characteristics and contingencies

International Journal of Operations and Production Management

Volumn 31, Issue 3, 2011, Pages 324-349

  Ponsignon, F ^a   Smart, P A ^a   Maull, R S ^a  

^a UNIVERSITY OF EXETER BUSINESS SCHOOL   (United Kingdom)

Author keywords

Service delivery systems; Service levels; Strategic alignment

Indexed keywords

EID: 79951518423     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443571111111946     Document Type: Article

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