Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework

Information Sciences

Volumn 202, Issue , 2012, Pages 41-57

  Florez Lopez, Raquel ^a   Ramon Jeronimo, Juan M ^a  

^a UNIVERSITY OF SEVILLE   (Spain)

Author keywords

2 tuple fuzzy linguistic model; Customer satisfaction; Kano model; Logistics customer service; Product attributes; Product positioning

Indexed keywords

CUSTOMER SERVICES; FUZZY LINGUISTICS; KANO MODEL; PRODUCT ATTRIBUTES; PRODUCT POSITIONING;

COMPETITION; LINGUISTICS; SALES;

CUSTOMER SATISFACTION;

EID: 84860841148     PISSN: 00200255     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ins.2012.03.004     Document Type: Article

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